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Real-time guidance powered by AI
- Balto helps contact center agents improve customer experience via real-time guidance powered by AI.
www.balto.ai/customer-experiences/How to Improve Customer Experience with the Power of AI - Balto
Consumer needs are always changing – and so should your talk track. Balto’s AI takes the guesswork out of scaling your talk track and helps you stay ahead of the curve by crowdsourcing what works, testing it out, and making recommendations on how you can strengthen your calls.
- How Balto Supports This Leading Office Retail Company Achieve ...
How Balto Supports This Leading Office Retail Company...
- How Balto Supports This Leading Office Retail Company Achieve ...
Jul 30, 2024 · How Balto Supports This Leading Office Retail Company Achieve Top-Tier Customer Experience. July 30, 2024. “Balto has done a great job of being a true business partner to us. We’re not interested in a vendor, but a business partner that lets us achieve our goals together.” – Senior Operations Leader, Office Retail Company.
- Starting with Sales
- The Pilot
- Expanding to QA & Customer Service
- Within 6 Months of Using Balto, The QA System Became Completely Automated.
- Results That Make Waves
Now leadership at this company saw a huge opportunity to use Balto to boost their sales and customer service teams. Ultimately, they started the first pilot with their sales team because it was easy to calculate if Balto drove ROI with a metric called saves rate. Saves rate is used when customers call in to cancel an order before that order is inst...
Leadership wanted to test if Balto could increase saves rate. So, they gave a random handful of reps Balto and kept the rest of their team off Balto. With Balto’s one-click install, it was easy. Then, leadership started tracking results with Balto’s robust data dashboard. After one month with Balto, the saves rate increased by 26.1%. In the first 3...
After their hugely successful Balto pilot with their sales team, the company’s leadership rightly asked, “Where else can we apply A.I. to solve our biggest customer-facing challenges?” For this company, QA and Customer Service were obvious answers. Before Balto, only about 1% of calls were monitored, and employees didn’t know how their calls were s...
Now, every call is scored automatically on the most important criteria. On top of automatic scoring, managers receive real-time alerts (as calls are happening) when agents miss something important. Managers know exactly which calls and which agents need help in the moment. There are more saved calls because of the personalized coaching at scale. Wi...
Giving agents confidence improved their performance. But was Balto just providing confidence? The Contact Center Technology Leader continued with a story, “We did a review with one of our agents, and she had been a consistently good agent but not a top performer. She was always mid to low in terms of closes. And so we brought Balto in and in that f...
By providing real-time guidance, data analytics, and an emphasis on customer experience, Balto empowers sales professionals and customer service agents to achieve consistent performance and deliver exceptional results.
Customer Experience Enhancement: Prompts customer service reps with empathy statements and product information to improve customer satisfaction. Compliance Adherence: Ensures agents follow regulatory requirements and company policies by providing real-time compliance checks.
Q:How does Balto help improve customer experience? A:Balto helps improve customer experience by providing agents with real-time guidance and coaching during calls. Alternative AI tools for Balto
Balto is a real-time guidance platform designed for contact centers that uses artificial intelligence to improve agent performance during live customer interactions. It provides agents with real-time prompts, suggestions, and guidance to help them navigate conversations more effectively.
