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  2. Find answers to your managing your account - your account status questions.

    • Keeping Your Data Secure
    • Change Your Password Regularly
    • Add 2 Step Verification
    • Add A Trusted Device
    • Update Your Contact Details
    • Watch Out For Spoof Or Phishing Emails
    • Report Any Strange Activity on Your Account

    We protect your personal information and on-file banking credentials at all times using strong security measures such as: 1. Data encryption 2. Security firewall layers 3. Physical safeguards within data centres There are some simple steps you can take to make your account more secure, such as changing your password regularly, enabling 2 Step Verif...

    To keep your account secure, we recommend updating your password regularly. Choose a strong password that's difficult for others to guess. Follow these tips for creating a strong new password: 1. Avoid using personal details such as your name, birth date, or user ID 2. Consider using a phrase (for example, a song lyric or book title) 3. Use numbers...

    Once you've switched on 2 Step Verification, each time you sign into your account you'll be able to confirm your identity via an eBay app push notification, by entering a code we send you by SMS, or a one-time password generated by an authenticator app. Here's how to add 2 Step Verification on the eBay app: 1. Download the latest version of the eBa...

    If you see 'Remember this device' when you sign in using 2 step verification, you can select the link to add your device as a trusted device. Next time you sign in using the trusted device, you may not be prompted for a 2 step verification, but your account will still be secure. Keep in mind that if you change your 2 step verification method or rem...

    It's important to keep your contact information up-to-date to help us reach you quickly with any updates about your account. If you change your address or phone number, or set up a new email address, please update your contact details as soon as possible so your account information remains correct. Read our article on Changing your contact detailsf...

    Spoof or phishing emails are emails that claim to be from eBay and are sent with the intent of accessing your passwords and other sensitive information. If you receive a suspicious email claiming to be from eBay, you should immediately forward the message to us at spoof@ebay.co.uk. Don't click any links in the email or open any attachments. We'll l...

    It's a good idea to check My eBay- opens in new window or tab and your preferences- opens in new window or tab regularly to make sure no one has accessed your account or made changes without your permission. Check your active bids and listings in My eBay- opens in new window or tab to make sure they're yours. If anything has changed without your au...

  3. To create an eBay account all you need is your email address. Once your account is set up, you can buy, sell, and enjoy all the benefits of being an eBay member.

  4. Your eBay account. It takes just a few minutes to create an eBay account. Once your account is set up, you can buy and sell, send messages to other eBay members, and leave Feedback for buyers and sellers. We're committed to helping you with any support you need when managing your account.

  5. You can change your account settings any time by going to the Account tab - opens in new window or tab in My eBay. You can also update your profile in My eBay - opens in new window or tab by selecting your username.

  6. Sign in to your eBay account for a more personalised shopping experience, and access to My eBay for tracking buying and selling activities, your Watch List, and your favourite sellers and searches.

  7. Sign in to your eBay account. Go to your name in the top left-hand corner and choose Account settings from the dropdown menu. Select Sign in and security. Select Edit next to 2 Step Verification.

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