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  2. Tell the council if you're worried that an older person is being neglected, threatened or being taken advantage of - also known as 'elder abuse'.

  3. If you're experiencing, or are at risk of, abuse or neglect – or you're concerned that someone else is – get in touch with your local authority's adult safeguarding team. To do this, you first need to find the contact details of your local council. Find your local council on GOV.UK.

  4. If the person is in danger or needs medical attention, call their GP (if known) or emergency services if immediate assistance is required. You can also call the free, confidential Hourglass helpline on 0808 808 8141. Find out what to do if you or someone you know is being abused or neglected.

  5. How to raise concerns about abuse or neglect. You can raise concerns by contacting the local authority for the area where the person is currently located. The local authority website should explain how to report possible abuse and neglect or call their main phone number and say you want to raise a safeguarding concern.

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  6. On the helpline, we take calls from people who are either the victims of elder abuse or they know of someone who is suffering from someone’s abusive behaviour towards them or someone they know of, and they want to know how to report it.

  7. If you think someone is at immediate risk. If there's an immediate risk of harm, call the emergency services on 999. If you're very concerned about someone's health or welfare but don't think it's an emergency, call 111 for NHS advice, 24 hours a day.

  8. Report it If you are worried that you or someone you know is suffering adult or elder abuse or neglect, please contact us immediately. We will investigate and ensure the person gets the best course of action to meet their needs.

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