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To access the Buyer-Seller Messaging Service, log into your Amazon.co.uk account and go to Message Center. With the Buyer-Seller Messaging Service, you can do the following: View past communication with sellers on Amazon.co.uk. Reply to seller messages. Send attachments to sellers.
- Message Center
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- Contact The Seller
To contact a Marketplace seller after placing an order: Go...
- Message Center
- Overview
- From the Seller's About Page
- From the Orders Page
- Reading and Replying to Messages
If you need to contact an Amazon seller about a product or purchase, you can easily do so before or after placing an order. Once you're signed in to Amazon on your computer or through the mobile app, you can contact any third-party Amazon seller through their "About" page, your "Orders" page, or reply to messages in your Amazon Buyer/Seller Messages inbox. Whether you have a question, complaint, or feedback, this wikiHow article will teach you three simple ways to send a message to any Amazon seller.
You can click or tap the seller's name on a product page and select "Ask a Question" before or after purchasing a product.
If you've already purchased a product, you can also reach out by clicking "Get help" or "Get product support" on the order.
When the seller responds, you can read and reply to their messages in
Go to one of the seller’s product listings.
If you want to ask a seller a question about a product before or after purchase, you can do that from the product page. Go to Amazon.com and search for the product you want, then click the link for the product listing in the search results.
Click the seller’s name next to "Sold by."
You'll see the name of the seller on the right side of the page if you're browsing on a computer, or below the "Add to Cart" and "Buy Now" buttons in the Amazon mobile app.
If the selected item has a "Subscribe & Save" option, toggle to the "One-time purchase" setting to reveal a clickable version of the seller's name.
button on the seller’s page.
If you're using Amazon on a computer, click
at the top-right corner. In the mobile app, tap the profile icon (the second icon from the left) and tap
If your order from a third-party seller hasn’t already been successfully delivered, you may see a button next to the order that says “Get help” on the order.
button if the seller handles their own shipping, rather than doing it through Amazon.
on an order placed through a third-party seller, look for
Clicking this option will give you information about receiving support for the product—sometimes you'll see a telephone number to call, while other times you'll be directed to the seller's website.
If you’ve already communicated with a seller, you can keep the conversation going through Amazon’s buyer/seller messaging system. To find your messages, start by navigating to the “Your Account” page from the Amazon.com homepage.
On a computer, hover the mouse cursor over “Accounts & Lists” at the top-right corner, then select
From the Amazon Shopping app, tap the three-line menu at the bottom-right corner, then tap
On a computer, you'll see this envelope icon in the third row of tiles at the top of the page. In the mobile app, scroll down to "Message center," then tap
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- Nicole Levine, MFA
Feb 26, 2024 · Messaging a seller on Amazon is a fantastic way to get quick answers to your queries, clarify details about a product, or resolve any issues with an order. It’s a simple yet powerful tool that enhances your shopping experience by bridging the gap between you and the seller.
To contact a Marketplace seller after placing an order: Go to Your Orders. Next to the relevant order, select View your item. On the next page select Contact Seller. Select the appropriate options in the Seller Messaging Assistant chat or fill out the contact form.
Third-party sellers can be contacted in two ways: Before ordering, via the product detail page and after ordering via Your Orders. Before contacting a third-party seller, check if the listing is eligible for Amazon Prime or if the seller participates in Customer Service by Amazon.
Apr 13, 2021 · You can contact a seller on Amazon by going to their seller page either before or after you've placed an order. To view and reply to conversations with Amazon sellers, go to the Buyer/Seller...
Dec 19, 2023 · How Do I a Message a Seller on Amazon? The trick to opening a conversation with third-party sellers on Amazon is being as detailed as you can with your messages to help them understand and resolve your concern. Be sure to include all relevant details, including order number if applicable.
