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  2. Find out how to make a claim with Royal Mail and information on our compensation policies.

    • International Compensation

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  3. The quickest and easiest way to make a claim on your Post Office Travel Insurance is online. Claim any time. Submit a claim online any time 24/7. Enter your details, select who was involved, and tell us what happened and when. Upload your documents. No need to send or wait for documents in the post.

  4. The easiest way to make a claim on your Post Office Travel Insurance policy is online. Or, if you prefer to talk to one of our team, you can make a claim by phone. Our how to make a claim page walks you through the steps for both routes.

  5. How do I submit a claim for loss, damage or delay to my item? We’re sorry if you’ve had a problem with your mail. If an item of your mail is lost, damaged, delayed or arrived with some of the contents missing, you may be eligible to claim compensation.

  6. How do I claim lost post compensation? If you have used a Royal Mail postage service, please visit the Royal Mail lost post compensation page for their policy for lost post. To submit a claim via post you’ll need to get a P58 form from a branch and send it off to Royal Mail (their address is on the form) along with a photocopy of your proof ...

  7. You can claim compensation on the Royal Mail website - it only takes a few minutes. You'll need to upload a digital photo or scan of: proof of the value of the item, for example a receipt or bank statement. proof of posting - for example your paper or online receipt or certificate of posting.

  8. You can: ask for a refund or redelivery if the item didn’t arrive. check your options for returning damaged or broken goods. If you don’t want to claim compensation, you can make a complaint to Royal Mail instead. They might still ask you to fill in a claim form. Check how to make a complaint to Royal Mail on their website.

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