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  2. What can you do if you have a problem with health or social care? We explain how to make both formal and informal complaints, plus what you should expect.

  3. You can make a complaint verbally, in writing or by email. If you make your complaint verbally, a record of your complaint will be made and you’ll be provided with a written copy.

  4. Aug 22, 2023 · You can either complain to the service directly or to the commissioner who pays for the service that is being provided. If your complaint is about more than one service – such as your local hospital and the ambulance service – you’ll only need to make one complaint.

    • Step 1: Make An Informal Complaint
    • Step 2: Make A Formal Complaint
    • Step 3: Your Complaint Will Be Investigated
    • Step 4: Follow Up If You’Re Unhappy

    Try to raise the problems with the staff involved or the manager of the team to see if they can help. They may be able to solve the problem quickly before it gets any worse. You can make a complaint in person or by phone, letter or email and they should acknowledge your complaint within 3 days.

    If you’ve raised an informal complaint and feel it hasn’t properly been resolved, or if your problem is quite serious, then you can make a formal complaint. You can complain directly to the person or organisation concerned. All NHS organisations must have a complaints procedure that explains who to contact, how they investigate and respond to a com...

    During this process, you should be kept informed of progress and have the chance to talk about the complaint. At the end of the formal investigation, you should receive a written response telling you the result of your complaint and the reasons for it. You should also be told which actions will be taken as a result of the investigation.

    If you’re not happy with the way that all or part of your complaint has been dealt with, or its conclusions, ask the Parliamentary and Health Service Ombudsman(PHSO) to look into it. The PHSO will investigate your complaint further if they agree it hasn’t been dealt with properly. You should approach the PHSO within one year of the incident taking ...

  5. Making a complaint. You should contact the shop manager or practice directly if you’ve got a complaint about the following NHS services: In exceptional circumstances, you can contact the complaints and feedback team at your local health board for advice.

  6. If you want to share your views and experiences, good or bad, speak to a member of staff at the service. You have the right to complain about any aspect of NHS care, treatment or service. You might find it helpful to talk to someone who understands the complaints process first.

  7. May 12, 2022 · If you have experienced or seen poor care, you have a right to complain to the organisation that provided or paid for the care. By law, all health and social care services must have a procedure for dealing efficiently with complaints. The way you make a complaint depends on the type of service.

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