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Step 1: Contact us and let us know what has happened and what you want us to do to put it right. Depending on your complaint type, you'll be able to contact our team by webform, live chat, telephone or by post. Step 2: We’ll work with you to resolve the matter as quickly as we can.
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Apr 19, 2023 · British Gas is an energy and home services provider in the United Kingdom. It is the trading name of British Gas Services Limited and British Gas New Heating Limited, both subsidiaries of Centrica. Serving around 12 million homes in the UK, British Gas is the biggest UK energy supplier and is considered one of the Big Six which dominate the gas and electricity market in the United Kingdom.
- British Gas Buildings A & B Windsor Office park Maidenhead Road Windsor United Kingdom
- 0800 107 0184
Aug 11, 2022 · Who do I contact to raise a formal complaint against British Gas Homecare when I have been repeatedly failed by their customer services/complaints people? In 2020 following my mother's death I contacted British Gas to cancel her supply and was impressed with their efficiency and kindness.
Jul 10, 2023 · When making a complaint it's best to keep it in written form with them, that way you have a history to go back to if it doesn't get sorted out. The address to use is on their complaints page here, along with some details about the Ombudsman which you can take the complaint onto if they fail to sort it out within 8 weeks. PO Box 226. Rotherham.
Dec 1, 2023 · You can contact British Gas by phone or online. To contact customer service for assistance or to make a complaint, dial 0333 202 9532. If your service isn’t working or you have leaky water pipes, call 0333 200 8899. To pay or view your bills, dial 0333 200 8899.
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Nov 15, 2021 · How to complain directly to British Gas. British Gas's customer service team is on 0333 202 9802. You can also write to Complaints Management Team, PO Box 226, Rotherham, S98 1PB.