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We are here to help. Search for answers on our support pages and within our knowledge base. Need to talk to a representative? Try here for Sales: 1.800.225.5499 For Customer Service: 1.800.922.0204. Verizon Fios: 1.800.VERIZON, and Verizon Prepaid: 1.888.294.6804.
- Overview
- Phoning Verizon Support
- Using the Online Chat
- Trying Alternative Methods of Support
If you ever have a problem with your Verizon phone, getting in contact with Verizon is a good way to solve the problem fast. There are several methods to get in touch with Verizon depending upon your preferences. Try getting in contact with Verizon over the phone if you're comfortable doing so. If you're not, there are plenty of alternative methods...
Call 1 (800) 922-0204 for customer support.
Here you will be greeted by a message that will guide you through the different support sections.
It's a good idea to know exactly what your problem is and what solution you are seeking before dialling the number so the call can be quick and convenient.
Call 888-294-6804 if you have a pre-paid phone.
If your phone plan is pre-paid call this number. Like the standard customer support number, you will be directed through the call so that you can be linked up with a Verizon support agent that best suits your needs.
Dialing this number will direct you to an agent who is specialised in problems relating to pre-paid Verizon phones.
Navigate to the live chat section on Verizon's support page.
A live chat is like a text conversation between you and a Verizon support agent. You can talk with each other about any issues you may have, whether it be an account issue, a Verizon phone problem, or anything in between.
You can find the live chat function by following this link:
Sign in to your Verizon account.
Under the 'Live Chat' section the website will ask you to sign in with your Mobile Number (or user ID) and password. If you don't have an account with Verizon or you have forgotten your details, the pop-up box provides you with helpful links to help you out.
Chat with a Verizon agent through the chat box to resolve your problem.
Use Facebook to ask Verizon a question.
Go to the Verizon support page (
) and scroll down near the bottom where a black text box says 'Facebook Messenger'. Click this link. This will open a new window, prompting you to sign into your Facebook account. Once you do so, you will be able to send Verizon a direct message containing your question.
You can ask Verizon almost anything and they will do their best to solve your issue. It can be about Verizon products, account questions, or troubleshooting. However, it is best not to divulge sensitive information over social media.
Try Twitter to get a shorter response.
Once you log in to your twitter account, tag Verizon Wireless CS (@VZWSupport) in a tweet containing your question. This will notify the Verizon Support account team of your tweet. After a short wait they will reply to the tweet and try to help however they can.
Use this page to contact Verizon Customer Service. Use Verizon Support for help with Common TV, internet or phone service issues.
Mar 6, 2024 · You can talk to a Verizon customer service representative over the phone, in an online chat, or through the My Verizon app. Keep reading to learn how Verizon makes it fairly easy to get directly in touch with a human.
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Oct 24, 2014 · Often times, when you call your wireless carrier, you end up talking to a machine instead of a human. In this tutorial, we'll tell you how to get past the machines and to a human customer service...
May 9, 2024 · Reach specialized Verizon Fios customer service departments, stay in touch with Verizon customer support via social media or get help from the Verizon community and forums. You can also visit a Verizon store location to speak with a Verizon representative in person.
To get Verizon Fios tech support, contact 1-800-VERIZON. Find more information for Verizon service availability and how to upgrade or move your service.
