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  2. www.which.co.uk › consumer-rights › letterLetter to complain to car finance company about a ... - Which?

    Use this free template letter to find out if your car finance arrangement had a discretionary agreement and lodge a formal complaint to a car finance company.

  3. www.ford.co.uk › support › how-tosHow to make a complaint about Discretionary Commission ...

    Jan 28, 2021 · The Financial Conduct Authority (FCA) describes a discretionary commission arrangement (DCA) as an arrangement where a finance provider allowed a broker (the person that arranged the finance) to adjust the interest rates they offered to customers.

  4. www.moneysavingexpert.com › reclaim › reclaim-carCar finance FREE reclaim tool & guide | MSE

    4 days ago · This step-by-step guide includes our unique free car finance reclaim tool so you needn't pay a claims firm. Even though there's a pause on firms needing to deal with complaints, it's important to get your complaint logged sooner, so there's less chance you'll be timed out.

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  6. www.santanderconsumer.co.uk › discretionaryDiscretionary Commission Arrangement Complaints

    Jan 28, 2021 · You can refer your complaint to the Financial Ombudsman Service (“FOS”) within 15 months of having received your final response (if you have an eligible DCA complaint).

  7. www.duckworth.co.uk › news › motor-finance-dcaMotor Finance DCA Commission Complaints Procedure Update

    If you have a complaint about a Discretionary Car Finance Commission Arrangement (DCA) You can notify us of your complaint through the following channels.: By Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD By Phone: 01452 671560 By Email: complaints@automotive-compliance.co.uk. If you are not sure if you ...

  8. www.which.co.uk › consumer-rights › adviceHow to complain about a commission arrangement on a car ...

    To make a complaint, you will need to find out who your arrangement was with. Then you can use our free template letter to complain about a discretionary arrangement. You may not know whether there was a DCA in relation to your finance agreement, so our template letter asks this question first.

  9. www.fca.org.uk › firms › information-firms-motorInformation for firms on motor finance complaints | FCA

    Sep 24, 2024 · If you send a final response to a DCA complaint between 26 September 2024 and 29 April 2025, you must give complainants until 29 July 2026 to refer their complaint to the Financial Ombudsman.

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