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Find a consultant. If you are looking for postal addresses, or travel information to each of our hospital sites please refer to the individual hospital pages: Royal Infirmary, General Hospital and Glenfield Hospital. Call our switchboard on 0300 303 1573 to speak to anyone at our three hospitals.
- Ward Contact Details
Ward contact details If you wish to contact a ward directly...
- Departments and Services
Here you will find information about the medical services...
- Patient Information and Liaison Service
If you have a question about your care or the University...
- Patients and Visitors
Patients and visitors. We know that coming into hospital can...
- Health Professionals
Health professionals. This section is for GPs and other...
- About Us
Our patients are the most important thing to us and we are...
- Our Hospitals
To contact University Hospitals of Leicester Headquarters....
- Ward Contact Details
Official information from NHS about University Hospitals Of Leicester NHS Trust including contact details, directions, opening hours and service/treatment details.
If you have a question about your care or the University Hospitals of Leicester and do not know who to ask, PALS may also be able to help you. Contact us Freephone: 0808 178 8337 Email: pals@uhl-tr.nhs.uk
To contact University Hospitals of Leicester Headquarters. Phone: 0300 303 1573. Write to: University Hospitals of Leicester NHS Trust Headquarters. Level 3, Balmoral Building. Leicester Royal Infirmary.
- Introduction
- How to give your feedback
- Health information and support is available at www.nhs.uk or call 111 for non-emergency medical advice
- Compliments and comments
- Complaints and concerns
- Talk it through
- Support in making a complaint
This leaflet explains how you can make a compliment, raise a concern or a complaint about any aspect of the University Hospitals of Leicester NHS Trust (UHL) services. “Thank you for choosing to tell us about your experience at Leicester’s Hospitals and for giving us the opportunity to respond. Feedback is essential to help us improve patient care....
Ask to speak to the nurse in charge or manager of the ward or department. If you want to raise a concern outside of normal working hours, please ask for the on-call manager. Fill in a paper patient experience feedback form in the ward areas. These are also available in easy read format and several languages; please ask staff for these. Fill in a Fa...
Visit www.leicestershospitals.nhs.uk for maps and information about visiting Leicester’s Hospitals To give feedback about this information sheet, contact InformationForPatients@uhl-tr.nhs.uk 1 Re-use of this leaflet is restricted by Creative Commons license
It is always good to know when we are getting things right. We would also like to know if you think we should be giving a better service. Please leave feedback with the manager of the service or contact the Patient Information and Liaison Service (PILS).
We treat all concerns and complaints seriously and aim to deal with them as quickly and fully as we can. Making a complaint will not affect your further care or treatment at Leicester’s Hospitals.
The first thing you should do if you feel able to do so, is to talk to a member of staff at the place the care or service was given to try and sort things out. If you would rather talk to someone outside the service, or if your concerns have not been dealt with, you can contact the Patient Information and Liaison Service (PILS). Please note that PI...
You can have someone to help you with the complaints process. It can be a friend, relative or other person (advocate). People who wish to complain about the care and/or treatment they receive from the NHS in England can use free, independent and confidential advocacy services to help them make their complaint. POhWER is an organisation which p...
University Hospitals of Leicester is one of the biggest and busiest NHS Trusts in the country, serving over one million residents. We provide over 54,000 operations across all surgical specialities including cardiothoracic, hepatobiliary, renal transplant and max-fax.
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University Hospitals of Leicester NHS Trust provide services across their three sites with Accident and Emergency facilities based at the Royal Infirmary site.
