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Phone: 1-800-327-LOCK (5625) FAX: 1-800-433-1835. Are you a Distributor or Reseller? Contact Kwikset Sales Team.
Answer. How to re-key your SmartKey Security™ locks? Prepare your door. Make sure you lock is installed on your door and that your door is all the way open. If you have a deadbolt, make sure it is in the locked potion. If you have a knob or lever, make sure it is in the locked position.
- Overview
- Adding a User Code
- Deleting a User Code on Touchscreen
- Deleting All Codes with a Factory Reset
- Programming a Mastercode
A Kwikset lock is a convenient way to get in and out of your home without keys, but how do you manage the codes for yourself and your guests? Adding and deleting codes on Kwikset locks is a straightforward process you can learn in no time. In this article, we’ll walk you through how to add new User Codes and delete them from traditional and touchscreen models, plus how to do a factory reset and program your own Mastercode. If you’re ready to secure your door, keep scrolling!
Add User Code: Press the program button the number of times that matches the code position you want to fill, enter the code, and press the lock button.
Delete User Code: Press the program button the number of times that matches the old code position, enter a new code, and press the lock button.
Delete User Code on touchscreen: Press the program, checkmark, and lock buttons. Enter the code twice, followed by the lock button both times.
Open and unlock your door.
Always keep your door open when programming a keyless lock. That way, you won’t be locked out if something goes wrong and the door won’t unlock. Make sure to have your physical key on you too, just in case.
Slide the battery cover off the interior side of the lock.
Depending on the model, there may be 2 or 3 security screws around the edges of the cover holding it in place. Use a screwdriver for normal screws or the allen wrench your lock came with for hex screws.
Press the program button the number of times that matches the code position.
For example, if you want to program User Code 2, press the program button twice. Many Kwikset locks hold 4 User Codes, but some hold as many as 30 at once. The program button is a small black button in the battery compartment of the lock.
Take off the battery cover from the interior side of the lock.
Unscrew the security screws around the edge, or simply slide it off if you left the screws out for easy access. Depending on the model, you may need a regular screwdriver or an allen wrench.
Press the program button, then the checkmark and lock buttons.
The program button is a small black button located inside the battery compartment. Hold the program button until a green check mark appears, then press both the checkmark and the lock button.
Enter the code you want to delete, press the lock button, and repeat.
After you enter the code and press the lock button the first time, enter the code again to confirm. Press the lock button a second time to delete the code.
Remove the battery cover from the interior side of the lock.
Depending on the model, unscrew the security screws around the edges of the cover or just slide it off. You may need a regular screwdriver or an allen wrench, depending on the type of screw.
The battery pack is a small plastic container containing 4 AA batteries in most models. Simply slide it up and out of the battery compartment.
Press and hold the program button while you reinsert the battery pack.
Continue holding the program button for 30 seconds. When time is up, the LED status light will begin flashing red.
Press the program button again.
Remove the battery cover from the back side of the lock.
Depending on your model, there may be 2 or 3 security screws around the edges of the cover. You’ll need a regular screwdriver or an allen wrench, depending on the type of screw.
Programming Mastercodes allow you to add and delete User Codes without having to remove the battery cover and access the physical program button.
Press and hold the program button.
The program button is a small black button located near the battery pack. Hold the button down for at least 5 seconds until the keypad flashes green.
Enter your custom Mastercode, then press the lock button.
- Won’t Unlock With The Appropriate Code. If you have tried all of the possible codes and it still won’t open, you probably forgot to do something very simple after entering the code, which is to hit the ‘Lock’ button after entering the code.
- Kwikset Smart Lock Not Responding. There are a few different things that you may do if your Kwikset Smart Lock is not responding to the instructions that you have given it.
- Fails To Connect To Smart Home Devices. There is possibly a problem with the smart lock’s pairing if you are unable to effectively link it to the smart home system in your house.
- Stops Working After Battery Replacement. In the event that your Kwikset Smart Lock is malfunctioning, a fully charged battery may be the problem. If that’s the case, but your smart lock is still acting up, you may want to try taking the battery out and seeing if it helps.
Apr 4, 2022 · How to quickly pair your phone with the Kwikset app to your Kwikset lock via Bluetooth.
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Technical & Warranty Support. Questions or issues related to your existing Kwikset product. Examples: how-to information, installation help, and warranty. Contact Us.
Jan 3, 2023 · The easiest way to reach Kwikset is by phone. The Kwikset Customer Service phone number is 1-800-327-5625 and it is available from 8:00 a.m. to 5:00 p.m. PT Monday through Friday, excluding holidays. You can also contact them via the Live Chat feature on their website.
