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      • By Mail: Health Canada Address Locator 1801B Ottawa, Ontario K1A 0K9 Email: hcinfo.infosc@canada.ca Telephone: 613-957-2991 Toll free: 1-866-225-0709
      www.canada.ca/en/health-canada/corporate/contact-us.html
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  2. HC2 certificates (full help with health costs) If you apply to the NHS Low Income Scheme and receive an HC2 certificate for full help with health costs, you’re entitled to: free NHS prescriptions. free NHS dental treatment. free NHS sight tests. help with the cost of glasses or contact lenses.

  3. You must send a new application after each certificate expires. If you’re unable to apply online, you can download and print an HC1 form (PDF: 452KB) or order an HC1 form online. It can take up to 18 working days to process an application from the date we receive it.

  4. If you apply online, you will: complete your application in around 20 minutes. be asked personalised questions based on your circumstances. get instant confirmation that we've received your application. get a reference number to use if you have any queries. When do you not need to apply.

  5. If your assessed weekly income is greater than your assessed weekly requirements, you'll be sent an HC3 certificate. Your HC3 will include a breakdown letter that shows how we assessed your application. A HC3 certificate can give partial help with: NHS dental treatment. NHS-funded sight tests.

  6. Understanding your HC2 or HC3 certificate. What is an HC2 and HC3 certificate? How long are HC2 and HC3 certificates valid? Can I order a replacement HC2 or HC3 certificate? How do I change the personal details on my HC2 or HC3 certificate?

  7. If you need a new certificate, please fill in and send us a new HC1 form. If you have any questions about your claim, or have not heard from us after four weeks, you can. phone our customer enquiry line on 0300 330 1343, Monday to Friday between 8 am and 6 pm or Saturday between 9 am and 3 pm.

  8. Contact HMRC for help with questions about PAYE and Income Tax, including coding notices and Marriage Allowance and for advice on savings (including ISAs) and claiming tax back on...

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