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  2. If you are unable to find the answer to your question, please contact one of our customer service team by clicking here to send us a message using our contact us form. Alternatively chat with one of our team online via webchat. Look for the green icon at the bottom right of your screen.

    • Airport Lounge Benefit

      Please contact our customer services team on 0800 068 0060....

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  3. 0800 068 0060. Opening times: Monday to Friday 9am to 5.30pm. Columbus want to make it as easy as possible for you to contact us, whatever your query, find contact numbers or fill in the contact form.

  4. It can help with most things – whether that’s a question about buying a policy, how to make changes to your cover, or how to make a claim. View our Travel Insurance FAQs. If your query isn’t listed, please send an email to customer.services@columbusdirect.com.

  5. How to get in touch. We have a range of different channels for you to use to contact us, so please choose the one that works best for you. Chat with us online – chat with one of our team online via webchat. Look for the green icon at the bottom right of your screen.

  6. Support : Columbus Direct. How can we help you? Plan your trip. Before your trip. During your trip. After your trip. Top 3 FAQs. How to make changes to your travel insurance policy. If your plans change after you have purchased travel insurance cover, please get in touch with our customer services team who ... Find out more.

  7. Call the claims team on +44 (0)208 865 1654 and one of our team will be happy to help. Claims Guidelines. What you need to do to help you make a claim – including what documents you’ll need to obtain. Take all travel insurance documentation on your trip.

  8. If your group has more than 8 people, please call us at 0800 068 0060. Please note: All limits and excesses are per person (unless otherwise stated) irrespective of whether travelling on the same trip or individually. You must be a UK resident to purchase travel insurance.

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