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      • Choose your product and log in to our troubleshooter to report your problem. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. If the problem can’t be fixed online you'll be able to arrange an engineer visit.
      www.bt.com/help/report-and-track-your-bt-problem

      Report and track your BT problem

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  3. www.bt.com › help › contact-btContact BT | Call us or chat online

    Contact BT for help and support with your BT broadband, TV, home phone or mobile. We have a range of ways to get in touch for new and existing customers.

    • Technical Support

      Choose your service. Broadband. Full Fibre

    • Complaints

      Raise a complaint about BT products or services.

    • Security

      BT Security is the place to come for support with passwords...

    • Moving Home

      If you have a copper broadband package and there is no BT...

    • BT Business

      Contact BT Business What would you like to contact us about?...

  4. www.bt.com › help › report-and-track-your-bt-problemReport and track your BT problem

    Have a problem with your product or service? You've come to the right place. Report your problem and we’ll identify the cause and quickly find a solution to get you back up and running.

  5. www.bt.com › help › broadbandBroadband | Fix a problem | BT Help

    Scam calls. Find fixes for a range of broadband problems, including raising a fault to run a test on your connection. We'll send an engineer if our tests find you need one.

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  7. community.bt.com › t5 › Bills-PackagesBT CONTACT - BT Community

    3 days ago · You can call the main customer service number: 03301234150. Then choose option for broadband and phone, then option 3 to place an order. If it's also a generic question the community maybe also able to help answer it here. 0 Ratings. Reply.

  8. www.bt.com › help › broadbandBT Broadband connection problems

    • Make a call on your landline. Broadband needs a working phone line. Check you can make a phone call and that there's no noise on the line. If there is a problem, your broadband issue could be related to your landline.
    • Restart your Hub. Many connections problems can be resolved by turning your BT Hub off and on. Press the Power button on the back until all the lights go off and wait for 5 minutes.
    • Check the lights on your BT Hub. The lights on your Hub give indicators about what the hub is doing and whether everything is working correctly. If there are no lights, check the power cable is in firmly, and connected to the mains.
    • Power cycle your modem. Fibre customers might have an Openreach modem installed. This is a white box that connects to your BT Hub. We’ve found that many fibre connection issues can be resolved by power cycling the modem – turning it off and on again in a controlled way.

  9. www.bt.com › help › contact-btTechnical support | BT Help

    Choose your service. Broadband. Full Fibre

  10. www.bt.com › help › broadbandBT Broadband help | Support with your BT Internet | BT Help

    Help and support. BT Broadband help. Having issues with our broadband? Our BT Broadband help section can help answer your questions. What do you need help with? Fix a problem. Manage service. Order and upgrade. Getting set up. Full Fibre (Fibre to the Home) 4G Home Broadband. Learn about broadband. BT Cloud. Account and billing.

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