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How do I claim a refund? To claim your travel costs, take your travel receipts, appointment letter or card, plus proof that you're receiving one of the qualifying benefits, to a nominated cashiers' office.
What can you claim for? You can claim help with the cost of travel if you are on a low income and have made an additional journey to receive NHS care following a referral by a doctor (GP or hospital doctor), optician or dentist.
The HC5 (W) form cannot be ordered online. You must call 0300 330 1343 and we'll post the form to you. To claim a prescription refund, ask your pharmacist for a FP57 refund receipt when you pay. You cannot get one later. The FP57 form tells you how to claim your refund.
Refunds must be claimed within 3 months of travel. If the place of travel has a cashier’s office, you can claim a refund by showing your receipts and evidence of your qualifying benefit or exemption at the time of treatment. If you’re unable to claim a refund at the time of treatment, complete a HC5 (T) and return this with the original ...
To claim a refund you must complete this form and include all original receipts. If you have paid for other NHS charges you must use the claim form for the charge you have paid. There is a separate form for each type of charge (HC5(O) for optical costs, HC5(T) for NHS travel costs and HC5(W) for wigs and fabric support charges).
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Call 0345 603 1108 (select the option for health publications) and ask for an HC5 form to be sent to you. You might be able to get an HC5 from your Jobcentre, NHS hospital, GP practice, dentist or optician.
If you wish to claim a refund of glasses or contact lenses, for a reason other than because you have a low income, please send your receipts and optical prescription to Practitioner Services, NHS National Services
