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- Overview
- If your screen is black or frozen
- If your iPhone turns on but gets stuck during start up
- If you need more help
If your iPhone has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.
iPhone screen is black or frozen
On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
1.Press and quickly release the volume up button. 2.Press and quickly release the volume down button. 3.Press and hold the side button until you see the Apple logo (this takes around 10 seconds). 4.If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again. 5.If your iPhone still doesn't turn on, contact Apple Support.
On your iPhone 7 or iPhone 7 Plus
1.Press and hold both the side button and the volume down button until you see the Apple logo (this takes around 10 seconds). 2.If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again. 3.If your iPhone still doesn't turn on, contact Apple Support.
On your iPhone 6s and earlier, including iPhone SE (1st generation)
1.Press and hold both the Home button and the side button or the top button until you see the Apple logo (this takes around 10 seconds). 2.If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again. 3.If your iPhone still doesn't turn on, contact Apple Support.
If you see the Apple logo or a red or blue screen during startup, try these steps:
1.Connect your iPhone to a computer.
2.Select your iPhone on your computer.
3.While your iPhone is connected, follow these steps:
•On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.
•On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.
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Force restart iPhone. If iPhone isn’t responding, and you can’t turn it off then on, try forcing it to restart. Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button. When the Apple logo appears, release the side button.
Press and hold both the Home button and the side button or the top button until you see the Apple logo (this will take around 10 seconds). If your iPhone doesn’t turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again.
Press and quickly release the volume down button. Press and hold the side button. When the Apple logo appears, release the side button. Note: For force restart instructions for iPhone 7, iPhone 6s, or iPhone SE (1st generation)—models that don’t support iOS 16 or later—see the iOS 15 version of this page.
Mar 24, 2024 · Quickly press and release the Volume Up button. Quickly press and release the Volume Down button. Press and hold the Side button until the Apple logo...
Dec 5, 2023 · Press and hold the Sleep/Wake button (your power button) at the top until a red slider appears. Slide it to power off the device. As a last resort, you can do a hard reboot of your iPhone. This hard reset should only be done if the previous method does not work, as it isn’t exactly great for your phone’s software.
Oct 23, 2020 · Press and very quickly release the volume up button, followed by the volume down button. Press and hold down the side button. When the Apple logo...
