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Jun 24, 2020 · My assumption that it was the updates stems from the updates being installed on 11 June then the wifi not working next time I turned the tablet on. My partner's boss had the same issue on his laptop at work with recent updates. All our other devices work fine on wifi. Coincidence - maybe. I do appreciate your input. Regards. K
I would rather suggest you to perform a repair in-place upgrade on the current operating system, this will just fixes/ repairs the issues with any corrupted system files and will not restore any lost data prior to this. In-place upgrade is to repair the current state of your operating system. Also, the issues with built-in apps on Windows 10 ...
- Overview
- Things to check first
- If your Surface or Windows won’t start
- Windows is frozen
- Windows frequently stops responding
- Windows stops responding when you use a certain app
- Related topics
If Windows starts up slowly, runs slowly, or stops responding (freezes) on your Surface, here's info to help you get it working again.
Before you start troubleshooting, do the following:
Disconnect everything from your Surface
Unplug the power cord from the electrical outlet and remove everything you have connected to your Surface—power supply, Typing Cover, accessories, adapters, and memory card. Remove your Surface from the docking station if you’re using one.
Have your BitLocker recovery key ready
Windows might prompt you for your BitLocker recovery key. If you don’t have it, see Find my BitLocker recovery key to learn how to retrieve it.
Clean the connectors on your Surface Book
If any of the following is happening, go to Surface won’t turn on or start:
•The screen remains black when you turn your Surface on or wake it from sleep.
•Your Surface gets stuck on the Surface logo screen.
•Windows doesn't start correctly—for example, Windows goes to the Automatic Repair or the Choose an option screen at startup.
Shut down your Surface
See Force a shutdown and restart your Surface to find out how.
If your Surface stops responding often and the problem doesn’t appear to be related to a particular app, here are a few solutions to try.
Solution 1: Install Surface and Windows updates
For info about how to update Windows, see Update Windows. To learn more about updating your Surface, see Download drivers and firmware for Surface.
Solution 2: Scan Surface with Windows Defender
For info about how scan your Surface using Windows Defender, see What is Windows Defender?
For info about how to schedule a scan in Windows Defender, see Help protect my device with Windows Security.
If Windows stops responding when you’re using a certain app, try these solutions:
Solution 1: Install Surface and Windows updates
For info about how to update Windows, see Update Windows. To learn more about updating your Surface, see Download drivers and firmware for Surface.
Solution 2: Update or reinstall the app
Check for app updates and, if necessary, uninstall and reinstall the app.
Solution 3: Contact the app's publisher
Step 2. Tab the Shift key. Reset the tablet. After the reset the tablet will start in Troubleshooting mode. 2 comments.
Oct 11, 2023 · Select “Troubleshoot” and “Reset this PC”: In the recovery environment, choose the “Troubleshoot” option. Then, select “Reset this PC” to initiate the hard reset process. 7. Choose reset options: Similar to the previous methods, you will be presented with the option to either “Keep my files” or “Remove everything.”.
Aug 8, 2023 · Soft reset your Surface device. To perform a soft reset on your Surface device, follow these steps: Press and hold the power button on your device for 30 seconds. Release the power button, then wait for 10 seconds. Press the power button again to turn on your Surface device. Instructions will vary based on the Surface model you own; older ...
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Aug 17, 2015 · To create a USB recovery drive from the recovery partition on your Surface, see Create a USB recovery drive. Use this method if you have not previously deleted the recovery partition in order to free up storage space on your Surface. To download recovery files from the Surface website, see Download a recovery image for your Surface.
