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  2. www.microsoft.com › how-to-reset-your-surfaceHow to Reset Your Surface Device – Microsoft Surface

    Aug 8, 2023 · Soft reset your Surface device. To perform a soft reset on your Surface device, follow these steps: Press and hold the power button on your device for 30 seconds. Release the power button, then wait for 10 seconds. Press the power button again to turn on your Surface device. Instructions will vary based on the Surface model you own; older ...

  3. support.microsoft.com › en-us › surfaceRestore or reset Surface for Windows - Microsoft Support

    • Overview
    • Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
    • You want to reinstall your previous operating system: Go back to your previous version of Windows
    • Windows won't start, and you have a recovery drive to reinstall Windows
    • More troubleshooting options

    Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Here are some common issues and solutions:

    •Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface

    •You want to reinstall your previous operating system: Go back to your previous version of Windows

    •Windows won't start, and you have a recovery drive: Use a recovery drive to reinstall Windows

    See full list on support.microsoft.com

    Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset. To learn more, see When you can't sign in to your Microsoft account.

    Here’s how to reset your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Reset this PC, select Reset PC and choose an option:

    •Keep my files—Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed.

    •Remove everything—Reinstalls Windows 11 and any apps that came with your PC. This option removes personal files, changes you made to settings, and apps and drivers you installed.

    See full list on support.microsoft.com

    If you recently upgraded to Windows 11 and it isn’t working for you, try going back. In most cases, you'll have 10 days to go back. This will keep your personal files, but it'll remove apps and drivers installed since upgrading, as well as any changes you made to settings.

    Here’s how to go back to your previous version of Windows on your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Go back, select Go back. If you don't see this section, too much time has elapsed since you upgraded, and you can no longer go back.

    See full list on support.microsoft.com

    For more info about using a recovery drive to reinstall Windows, see Creating and using a Surface USB recovery drive.

    You may need your BitLocker Key to reinstall Windows with a recovery drive. For more info about BitLocker keys, see Find my BitLocker recovery key.

    See full list on support.microsoft.com

    Surface won’t turn on or start
    Find my BitLocker recovery key
    Recovery options in Windows
    Surface devices help

    See full list on support.microsoft.com

    • 2 min

  4. answers.microsoft.com › en-us › surfaceHow do I factory reset my surface pro tablet I don’t know my ...

    Sep 14, 2024 · Here’s how: On your keyboard, press the Windows logo key + L. If you need to, dismiss the lock screen. Hold the Shift key down while you select Power > Restart in the lower-right corner of the screen. After your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC.

  5. helpdeskgeek.com › how-to › how-to-refresh-orHow to Refresh or Factory Reset Your Microsoft Surface

    Aug 8, 2023 · Here’s how to reset your Surface with a recovery drive: Turn your Microsoft Surface off and make sure the charger is connected. Insert the recovery flash drive. Press and hold the Volume Down button and Power button at the same time. When the Microsoft Surface logo appears, let go of the Volume Down button.

  6. www.youtube.com › watchHow to restore or reset your Surface | Microsoft - YouTube

    Mar 22, 2023 · Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Before you reset your device ...

    • 2 min
    • 29.2K
    • Microsoft Helps

  7. support.microsoft.com › en-us › surfaceCreating and using a USB recovery drive for Surface

    In the User Account Control box, select Yes. Clear the Back up system files to the recovery drive check box and then select Next. Select your USB drive, and then select Next > Create. Some utilities need to be copied to the recovery drive, so this might take a few minutes. When the recovery drive is ready, select Finish.

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  9. www.lifewire.com › how-to-factory-reset-surfaceHow to Reset a Surface Pro, Go, Laptop, or Book - Lifewire

    Dec 6, 2020 · Select All settings to open the Settings app. After the Settings app opens, select Update & Security. From the menu on the left, select Recovery. On the next screen, under the Reset this PC section, select the Get started button. You'll be provided with two options: Keep my files and Remove everything.

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