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      • Log in to your Amazon Payments account. The Overview page appears, displaying your Account Balance and Account Activity, showing the most recent transaction at the top with date, type, payment to, name of the recipient, status, amount, fees, and account balance.
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  2. Access and review your orders and transactions made with Amazon Pay. Check the status of your purchases, from processing to completion or cancellation. Understand what each status means and take necessary actions, such as updating your payment method for suspended payments.

    • Using Amazon Pay

      Amazon Pay is a service that lets you use the payment...

    • Shoppers

      Contact merchant support about your Amazon Payments merchant...

  3. Log in to your Amazon Payments account. The Overview page appears, displaying your Account Balance and Account Activity, showing the most recent transaction at the top with date, type, payment to, name of the recipient, status, amount, fees, and account balance.

  4. When you see Amazon Payments is an accepted payment method for a product or service you want to purchase, simply click the Amazon Payments logo, enter your Amazon e-mail address and password, and then select your payment method.

  5. Account Balance. Your Account Balance shows you the amount of funds that you have in your Amazon Payments account. There are two types of balances: Account Balance is the total amount of money in your account, including credit or debit transactions that are not yet completed.

  6. View and manage your Amazon Pay orders and transactions. See order status and details, troubleshoot failed payments, cancel orders, handle returns and refunds, and more.

  7. You can view your Amazon.com Gift Card balance in Your Account. When you apply an Amazon.com Gift Card to an order or add one to Your Account for future purchases, we store the available balance so you can view it at any time.

  8. Amazon will not call, text, or email you about an order you aren't expecting or ask you to urgently confirm any purchase or payment details. You can always go to Your Orders in Your Account to keep track of your order history.

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