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- If your earphones won't charge, use another power source or a different cable. If you're having issues with sound, find out about sound troubleshooting for earphones. If your earphones disconnect from your device, get help with your Bluetooth connection. Use these steps to check for firmware updates.
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Find out how to customise your Beats, pair your device, update firmware and more. Find out where to look for the serial number on your Beats. Find out more about what’s covered under your warranty, service options and repair pricing.
- Beats EP headphones support – Beats by Dre Support
Noise-isolating headphones block out ambient sounds...
- Beats EP headphones support – Beats by Dre Support
- How can I get a service for my Beats?
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- Do you have AppleCare+?
Schedule a visit
Make an appointment at an Apple Authorised Service Provider or Apple Store
Send in for repair
Arrange to send your product directly to Apple
Contact us
Talk to an Apple Support Advisor Get service
Damaged Beats
If your product needs replacing because of physical damage, you can replace each damaged item for a fee. Accidental damage isn’t covered by the Apple warranty. Accidental damage is eligible for applicable cover for accidental damage from handling with your AppleCare+ for Headphones plan.
Battery service
We can replace your Beats battery for a fee. Our warranty doesn’t cover batteries that wear down from normal use. Your product is eligible for a battery replacement at no additional cost if you have AppleCare+ for Headphones and your Beats headphone or earphone battery holds less than 80% of its original capacity.
Use our “Get an Estimate” tool to review potential costs if you get a service directly from Apple. If you go to another service provider, they can set their own fees, so ask them for an estimate. For service covered by AppleCare+, your fee per incident will be the same regardless of which service provider you choose. We’ll inspect your product when we receive it. If additional damage is found, you could pay an additional fee.
Hardware service may no longer be available for some older products.
Your country or region offers AppleCare+ for this product. AppleCare+ includes battery service cover, which means your battery can be replaced at no charge if we test your product and its battery retains less than 80% of its original capacity.
AppleCare+ also provides cover for accidental damage from handling, and each incident is subject to an excess fee. Your AppleCare+ also offers Express Replacement Service.
Find out more about AppleCare+ in the United Kingdom
Find out more about Express Replacement Service
Warranty
Guarantee
Noise-isolating headphones block out ambient sounds physically. Extra ear cup padding on headphones minimises unwanted external noise. These barriers also help prevent people around you from hearing your music.
Find free step-by-step repair instructions, manuals, schematics, community support, and other DIY resources. You can do it! We show you how.
Reset Powerbeats. Hold down both the power button and the volume down button for 10 seconds. When the LED indicator light flashes, release the buttons. Your earphones have been reset and are now ready to be set up with your devices again.
Is your Beats Headphone not working? You are not alone. View common problems and explore potential solutions. Learn the steps you can take to troubleshoot and fix the problem yourself.
Learn where to look for the serial number on your Beats. Learn more about what’s covered under your warranty, service options, and repair pricing. View topics and resources that will help you with your Beats.
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