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For other comments or questions regarding information found (or not found) on the Bureau of Prisons' website, you can email us, call, or send written correspondence to the Central Office using the contact information below.
Contact us. For general enquiries and Freedom of Information requests: hmiprisons.enquiries@hmiprisons.gov.uk. Report and postal enquiries, including Freedom of Information requests: Press...
- Letters
- Video calls
- Telephone calls
You can contact a prisoner by writing to them. Write the person’s prisoner number on the envelope. Normally there’s no limit on the number of letters you can send.
Most letters sent to and from prison are checked by prison staff.
Prisons cannot open letters from solicitors and courts except in special cases, for example if they suspect a letter is not really from a legal adviser.
You can complain to the prison if you think your letters are being read when they should not be, or if your letters are not reaching the prisoner.
Who can call
You must be over 18 and on the prisoner’s list of friends and family. You can invite up to 3 other people (of any age) on the call if they are on the prisoner’s visitor list.
How to call
Find out if the prison offers video calls. Install an app on your phone or tablet (it can take up to 24 hours for your account on the app to be verified). Check if everyone who wants to join the call is on the prisoner’s list of friends and family. Request a video call using the app or ask the prisoner to request a call. Prison staff will schedule the call and send confirmation by email. All video calls are recorded. Prison staff may watch video calls while they are happening.
The prisoner has to call you using a prison phone.
They can only call people named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they’re able to call.
Prison staff can listen to and record most types of call. Some calls are not monitored, for example when a prisoner calls a legal adviser.
You can also exchange voice messages with a prisoner using the Prison Voicemail service.
Information to display: Physical Addresses, Phone, & Fax NumbersInmate Mail/Parcels AddressesInmate Mail/Parcels - Camp AddressesShipping/Freight AddressesStaff Mail Addresses.
May 19, 2020 · Find information on prisons and young offender institutions in England and Wales, including how to arrange visits and how to stay in touch with prisoners.
Find a prisoner. Find a prisoner PO Box 2152 Birmingham B15 1SD United Kingdom. Email. findaprisoner@justice.gov.uk. Contact: Find a prisoner. Use the Prisoner Location Service to find...
If you are worried for the immediate safety of someone in prison, you should contact the prison as soon as possible. You can find the contact details for reporting concerns to the prison on...
