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1. www.ofgem.gov.uk › complain-about-your-energyComplain about your energy supplier - Ofgem

   www.ofgem.gov.uk › complain-about-your-energy

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   Support with your complaint. If you live in England or Wales, you can contact Citizens Advice for free and impartial advice on resolving problems with your energy supplier. If you live in...

2. www.energyombudsman.org › contact-usContact Us - Energy Ombudsman

   www.energyombudsman.org › contact-us

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   You'd like to raise a dispute with an Energy supplier. We work fairly and impartially with consumers and energy suppliers to resolve disputes, aiming to put consumers back into the position they were in before they occurred. Before you contact us you should notify your supplier and work with them to try and resolve your dispute.

3. www.which.co.uk › consumer-rights › adviceHow to complain about your electricity, gas or energy bill

   www.which.co.uk › consumer-rights › advice

   Your energy supplier is required to contact you 42-49 days before the end date of your fixed-term tariff, informing you that your tariff is coming to an end and that you can switch without a fee. If an exit fee payment has been taken when it shouldn't have been, you can complain.

4. www.energyombudsman.orgResolve Energy Complaints | Energy Ombudsman

   www.energyombudsman.org

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   Our simple process makes it easier than ever to raise a dispute with your energy supplier: Raise the issue with your supplier; Raise your dispute with us* Send us your information; We'll review your dispute; We'll reach a decision; Your supplier delivers the remedy

5. www.citizensadvice.org.uk › consumer › energyComplain to the energy ombudsman - Citizens Advice

   www.citizensadvice.org.uk › consumer › energy

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   • When You Can Complain
   • How to Complain
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   You must complain to the ombudsman within 12 monthsof your supplier telling you their decision. If your supplier hasn't given you a decision you might have longer than 12 months, but it's still worth complaining as soon as you can.

   See full list on citizensadvice.org.uk

   You can register your complaint to the energy ombudsman: 1. on their website 2. on the phone 3. in a letter you post to them Find out more about registering your complaint with the energy ombudsman on their website. If you need to communicate in a different way, for example using braille or a different language, you can check accessibility options ...

   See full list on citizensadvice.org.uk

   The Citizens Advice consumer service can give you advice about: 1. making a complaint to the energy ombudsman 2. taking the complaint further if you disagree with the ombudsman’s decision If you accept the ombudsman's decision, they'll close the complaint and you won't be able to change the decision. Check how to contact the Citizens Advice consume...

   See full list on citizensadvice.org.uk

6. www.citizensadvice.org.uk › consumer › energyContacting your energy supplier about a problem

   www.citizensadvice.org.uk › consumer › energy

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   If you’re having a problem with your energy supply, contact your supplier straight away. You can get your supplier’s contact details from their website or from a recent letter or bill. There might be several ways to contact them, like a telephone number, app or webchat.

7. People also ask

   Where can I get advice about my energy supplier?

   • If you live in England or Wales, you can contact Citizens Advice for free and impartial advice on resolving problems with your energy supplier. If you live in Scotland, you can get energy advice and information on energyadvice.scot. Citizen’s Advice may refer you to their Extra Help Unit if you need support with a complex or urgent complaint.

   Complain about your energy supplier - Ofgem

   www.ofgem.gov.uk/complain-about-your-energy-supplier-0

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   How do I complain about my energy supplier?

   • Contact the customer service or complaints team of your energy supplier (you’ll find contact details on its website) by letter or email. Keep a copy of everything you send to your supplier, including energy bills, and note when you sent them, even if it's just to keep a record of what is discussed over the phone.

   How to complain about your electricity, gas or energy bill

   www.which.co.uk/consumer-rights/advice/how-to-complain-about-your-electricity-gas-or-energy-bill-aFGeM9x3M29r

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   How do I contact my supplier?

   • You can get your supplier’s contact details from their website or from a recent letter or bill. There might be several ways to contact them, like a telephone number, app or webchat. You can choose the best contact method for you. If you’re struggling to pay your bills, your supplier will have a way to contact them for free.

   Contacting your energy supplier about a problem

   www.citizensadvice.org.uk/consumer/energy/energy-supply/complain-about-an-energy-company/complain-to-your-energy-supplier/

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   What if I have a problem with my energy supplier?

   • If you have a problem with your energy supplier or network operator, contact them and explain what you would like them to do to make it right. They should have a formal complaints procedure process on their website or on your energy bills that explains how to do this.

   Complain about your energy supplier - Ofgem

   www.ofgem.gov.uk/complain-about-your-energy-supplier-0

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   What if my supplier doesn't answer the phone?

   • If your supplier won't answer the phone or send you a reply in writing, you can complain. Contact the Citizens Advice consumer service if you need more help - a trained adviser can give you advice over the phone or online chat. The consumer service can help you if you: You could be classed as vulnerable if you:

   Contacting your energy supplier about a problem

   www.citizensadvice.org.uk/consumer/energy/energy-supply/complain-about-an-energy-company/complain-to-your-energy-supplier/

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   How do I write a letter to my supplier?

   • You can use our template letter to write to your supplier. Tell your supplier how you want them to contact you. They should give you information in a way you find accessible. This might be: Let your energy network and supplier know by adding your details to their list of customers who need extra support.

   Contacting your energy supplier about a problem

   www.citizensadvice.org.uk/consumer/energy/energy-supply/complain-about-an-energy-company/complain-to-your-energy-supplier/

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8. www.ofgem.gov.uk › contact-usContact us - Ofgem

   www.ofgem.gov.uk › contact-us

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   For help and advice on how to complain about your energy bill or supplier click the button below. Citizens Advice also provides a free, impartial helpline service across a range of issues on...