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- Don’t write reviews for your own business or of competitors – our Content Guidelines prohibit it. Don’t offer freebies, discounts, or payment in exchange for reviews. Don’t work with companies offering to “fix your reviews”.
biz.yelp.com/support-center/article/The-DOs-and-DON-Ts-of-Yelp-for-Business-Owners
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Don’t write reviews for your own business or of competitors – our Content Guidelines prohibit it. Don’t offer freebies, discounts, or payment in exchange for reviews. Don’t work with companies offering to “fix your reviews”. Don’t ask anyone to write reviews of your business, that includes friends, family, and customers.
Discover in-depth analysis of Yelp's pros and cons. Learn how Yelp can impact your business, how to handle negative reviews, and explore alternatives.
- 229 NW 9th St #210B, | Oklahoma City, 73034
- (405) 373-6870
- The Filter Is Fluid
- Use Caution When Discussing Yelp with Your Customers
- Flagging Does Work, and You Can Ask For A Re-Review
- You Need to Understand The Environment — It Is Gray, Not Black and White
- Your Sales Contact Can Do More Than Sell You Ads
- What to Do Next
The Yelp Filter, which has been rebranded as Yelp’s Automated Recommendation Software, is the most frustrating part of Yelp for many business owners, so let’s address it first. Many reviews come into Yelp, appear on the page for a day or two, and then disappear. These reviews are stuck down in a “not recommended” section, causing them to no longer ...
Yelp has done a poor job in the past of communicating their policy on how businesses can ask for reviews. You’ll hear people claim, “Yelp says you can’t ask for reviews!” And indeed, Yelp has pages on their site that indicate that position. However, a few years back, I emailed Yelp asking explicitly if businesses can ask customers to leave a review...
When a negative review comes in for a business I’m working with, I first assess the content to see if anything violates Yelp’s Content Guidelines. Not all reviews violate them, but if there is anything questionable, it is certainly worth a shot. The Content Guidelines are short and worth understanding well. I often find myself quoting aspects of th...
I often see business owners and marketing directors who have great angst with Yelp as a platform but don’t actually use it personally. I always encourage them to set up a profile and get active, as there is no better way to understand the platform and the mindset of its users. As “The Art of War” says, “Know thy enemy.” (Indeed, many business owner...
Yelp’s sales team is aggressive — sometimes tooaggressive. They can drive busy business owners crazy by calling weekly to inquire about advertising on the platform. However, we’ve found that their eagerness to start a dialogue can be used in your favor. In one instance, we worked with a company that had moved their location just a few blocks down t...
First, get active on Yelp. If you don’t have a profile, set one up and install the mobile app. As we mentioned previously, Yelp loves to see people using the app. Begin checking into businesses and leaving reviews. Beyond that, it pays to sit down and think through a Yelp strategy. You can do some initial triage work on existing reviews, but you sh...
The review is still accessible to users on your business page beneath the recommended reviews, but it doesn’t factor into your review count or overall star rating. This is a routine function of our automated software and affects every business listed on the site.
Feb 3, 2023 · Yes, Yelp is free for business use. You can create or claim your Yelp business listing for free, enter your contact details and business description, upload your logo, respond to reviews, manage your page, upload images, and much more, 100% free. Also, adding your business to Yelp or managing your profile doesn’t cost anything.
Jan 2, 2024 · Yelp allows users to find and rate businesses. It also offers a variety of other features, such as: Business listings: Yelp lists businesses in a variety of categories, including restaurants, shops, and services. Reviews: Users can leave reviews of businesses, rating them on a scale of 1 to 5 stars.
