Search results
- At the cognitive level, for example, Darby and Schlenker (1982) suggest that apologies mediate the attributions made by recipients about wrongdoers, and that they therefore have more positive perceptions of the character of wrongdoers (see also Gold & Weiner, 2000).
www.tandfonline.com/doi/full/10.1111/j.1742-9536.2011.00013.x
People also ask
Do apologies mediate the attributions made by recipients about wrongdoers?
How do apologies affect recipients?
How can a theory help researchers when about apology?
What role does apology play in the forgiving process?
What are the three components of an apology?
Do recipients expect an apology to be good enough?
Mar 15, 2011 · mediate the attributions made by recipients about wrongdo- ers, and that they therefore have more positive perceptions of the character of wrongdoers (see also Gold & Weiner ,
Aug 10, 2017 · Apologies are often associated with wrongdoing because of their usefulness in cases of interpersonal transgressions (e.g., Darby and Schlenker, 1982; Hodgins and Liebeskind, 2003; Eaton and Struthers, 2006; Hannon et al., 2010), and the association of apologies with wrongdoing may lead to negative attributions about the rejector. Future ...
Jun 23, 2016 · This article critically reviews the research literature concerning the experience of apology recipients and offers a framework for understanding the circumstances in which an apology may contribute to the resolution of a legal dispute.
- Alfred Allan, Robyn Carroll
- 2017
The claim that apologies foster forgiveness via changes in perceptions of relationship value rests on the idea that apologies work via causal mediation: apologies increase victims’ perceptions of the transgressor’s relationship value, which in turn increase forgiveness 3,5,6,14.
For example, a service provider may offer H2 For acknowledging apologies, consumer attributions dissatisfied customers a refund. While such a gesture can- (i.e., situational or dispositional) will mediate the rela
and Schlenker (1982) suggest that apologies mediate the attributions made by recipients about wrongdoers and that they therefore have more positive perceptions of the character of wrongdoers (see also, Gold & Weiner, 2000).
