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1. • 14 days

     • If the item was bought online, over the phone or by mail order, as a customer you have consumer returns rights under the Consumer Contracts Regulations. The Consumer Contracts Regulations give you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods.
     www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights-ams3G2z9V7lW

     I want to return my goods, what are my rights? - Which?

2. People also ask

   Do you have a right to return items if you buy online?

   • Now, the first big split with this depends on whether you have bought stuff in a store or online. If you buy items in store, you have absolutely no right of return whatsoever. It's a common confusion. It does not exist. You have no legal right to return items unless they're faulty. "So what we're talking here is change of mind.

   Martin Lewis: Can online retailers refuse returns? Your rights explained

   www.moneysavingexpert.com/news/2024/07/martin-lewis-consumer-rights-shopping-returns/

   See all results for this question

   Do you have to pay for a return if you buy online?

   • "But stores can say if you're buying online, you, the customer, has to pay to return the items. And this in a way is at the centre of the dispute that has been spoken about recently.

   Martin Lewis: Can online retailers refuse returns? Your rights explained

   www.moneysavingexpert.com/news/2024/07/martin-lewis-consumer-rights-shopping-returns/

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   How do I know if a store has a returns policy?

   • It's worth noting that shops aren't required by law to have a returns policy, but if they do have one they must stick to it. Returns policies are usually displayed on receipts, on signs in store and online. You can also ring the retailer's customer services line to find out about its returns policy.

   I want to return my goods, what are my rights? - Which?

   www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights-ams3G2z9V7lW

   See all results for this question

   Does a retailer have a returns policy?

   • The retailer may have a returns policy stating that it will only give customers a credit note or vouchers for returns. But this must only apply where customers are looking to return an unwanted item.

   I want to return something bought online - Which?

   www.which.co.uk/consumer-rights/advice/i-want-to-return-something-bought-online-aqsD32m9r5P3

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   Can I return a product to a store?

   • Legally, NOT allowed. You can't do it. The only exception to that, is if the store has a published returns policy that allows you to do so; then that would have become part of your contract when you bought so, then through contract law, you could. "But the big consumer rights, your statutory rights, no.

   Martin Lewis: Can online retailers refuse returns? Your rights explained

   www.moneysavingexpert.com/news/2024/07/martin-lewis-consumer-rights-shopping-returns/

   See all results for this question

   How do I return an item?

   • 1. Go to ‘Orders & Returns’ in your account 2. Find your order and click ‘Return item (s)’ 3. Select your preferred way to return. You’ll see steps for what to do next plus your relevant returns barcode 4. You don’t need any other documentation, all details needed are included in the barcode/label generated - Unable to show your return barcode?

   Help - Returns and refunds | M&S - Marks & Spencer

   www.marksandspencer.com/c/paperless-returns

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3. www.which.co.uk › consumer-rights › adviceI want to return something bought online - Which?

   www.which.co.uk › consumer-rights › advice

   The following advice applies to you if your online order arrived on time as expected and you’d now like to return it because you no longer want it. Notify the retailer of your wish to cancel the goods and return them within the returns time period.

   • I want to return my goods, what are my rights? - Which?

     We tell you when you're entitled to a refund and what you...

4. www.marksandspencer.com › c › paperless-returnsHelp - Returns and refunds | M&S - Marks & Spencer

   www.marksandspencer.com › c › paperless-returns

   • Cached

   We have multiple ways you can return items, with direct to our stores (including Foodhalls) being the fastest way to get your refund. To start your returns process: 1. Go to ‘Orders & Returns’ in your account . 2. Find your order and click ‘Return item (s)’. 3. Select your preferred way to return.

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6. www.gov.uk › accepting-returns-and-giving-refundsAccepting returns and giving refunds: the law - GOV.UK

   www.gov.uk › accepting-returns-and-giving-refunds

   • Cached

   Explore the topic. When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers.

   • You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. Check when you have to offer refunds and...
   • You do not have to refund a customer if they: knew an item was faulty when they bought it damaged an item by trying to repair it themselves or gett...
   • Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this...
   • If a customer has ‘accepted’ an item, but later discovers a fault, you may have to repair or replace it. The customer can still reject the item aft...
   • A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. So you may still hav...
   • You can ask the customer for proof that they bought an item from you. This could be a sales receipt or other evidence such as a bank statement or p...
   • You only have to accept returns from the person who bought the item.
   • It’s illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do no...

7. www.which.co.uk › consumer-rights › adviceI want to return my goods, what are my rights? - Which?

   www.which.co.uk › consumer-rights › advice

   We tell you when you're entitled to a refund and what you can do if your goods are faulty. Your legal rights depend on where you purchased the item and why you want to return it. Learn about online returns, faulty goods rights and store returns policies.

8. www.marksandspencer.com › returns-and-refundsReturns & Refunds | M&S - Marks & Spencer

   www.marksandspencer.com › returns-and-refunds

   • Cached

   Both online and in-store purchases can be returned at one of our main clothing and home stores (excluding Kingsditch Cheltenham Home Store). The refund will be issued to the original payment card, usually within 3-5 working days; gifts will be refunded by credit receipt.

9. www.moneysavingexpert.com › news › 2024Martin Lewis: Can online retailers refuse returns? Your ...

   www.moneysavingexpert.com › news › 2024

   • Cached

   Jul 30, 2024 · Can online retailers refuse returns, particularly if they decide you've made too many in the past? MoneySavingExpert.com founder Martin Lewis answers this question, and talks you through your rights, in a recent episode of the BBC's The Martin Lewis Podcast.

10. zendesk.next.co.uk › hc › en-gbHow can I return my items? - NEXT Help Centre

    zendesk.next.co.uk › hc › en-gb

    • Cached

    To make things easy, we have a number of return methods for you to choose from. Before you do return your item, just make sure to read our returns policy to check that your item is eligible for a full refund.