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  1. A third-party authority is a short-term agreement between you (the ‘donor’) and someone you trust (the ‘third party’). This could be a family member or close friend who can access your bank accounts and pay bills or withdraw money on your behalf. A third-party authority isn’t like a joint bank accounta third party can only help ...

    • Introduction
    • Managing Someone Else’S Bank Account When They Have Mental Capacity
    • Managing Someone Else’S Bank Account When They Do Not Have Mental Capacity
    • Useful Contacts

    Banks and building societies understand that it is sometimes necessary for a customer’s account to be handled by another person. The ways this can be done are set out in this guidance. If you are given the authority to handle another person’s account you normally have the same power to manage the account as the account holder, depending on the acco...

    A person has mental capacity if they have the ability to understand, remember and act upon appropriate information and so can reliably make decisions for themselves. An account holder who has mental capacity can authorise someone else to have access to their account. This may be for convenience or because of the account holder’s long periods of tra...

    A person does not have mental capacity if they cannot understand, remember and act upon appropriate information and so cannot reliably make decisions for themselves.

    Office of the Public Guardian (England and Wales) Website: www.gov.uk/opg Telephone: 0300 456 0300 Department for Work and Pensions Website: www.gov.uk/dwp Telephone: 0800 88 22 00 HM Courts and Tribunals Service Website: www.gov.uk/hmcts Telephone: 0845 4568770 The Law Society (England and Wales) Website: https://solicitors.lawsociety.org.uk/ Tele...

  2. See advice for Northern Ireland, Scotland, Wales. Managing someone else's affairs can mean a number of things, including: looking after their bank accounts, savings, investments or other financial affairs. buying and selling property on their behalf. claiming and spending welfare benefits on their behalf. deciding where they live.

  3. The donor can place restrictions on how you can manage the account, and can also include guidance for you in the LPA. You will need to make sure that any restrictions, conditions or guidance do not prevent you from being able to manage the account. Before you can use your authority, the LPA must be registered with the Office of

  4. An Ordinary Power of Attorney is a legal document appointing one or more people (an ‘Attorney’) to manage the financial affairs of another person (the ‘Donor’). It allows the Attorney to manage all the Donor’s affairs or it can be tailored to specific actions or restricted to a limited period of time. The Attorney and the Donor can ...

  5. Phone. If you’ve already registered for Telephone Banking and need to make a transaction on someone’s behalf, call us on 0345 734 5345 1 , or +44 24 7684 2100 2 if you're aboard.

  6. A power of attorney is a legal document letting the 'attorney' make decisions with or on behalf of someone else – known as the ‘donor’. When you agree to act as an attorney, you agree to always make decisions in the best interests of the donor. And you can only act in ways that have been set out in the document.

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