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Civil National Business Centre (CNBC) - Find contact details, opening times, how to get to here, types of cases managed, disabled access to the building.
- Pre-Action Conduct
- Try The New Money Claims Service
- Register to Use Mcol
- Claim Issue with Mcol
- Proceeding with A Defended Case
- Debt Respite Scheme
- Request A Judgment with Mcol
- Mcol Support
Before starting a claim, the court expects you and the defendant to take a number of steps to try to settle the dispute. These steps are known as ‘pre-action protocols’ and they involve you and the defendant trying to settle the issue without going to court (for example, you will usually need to send the defendant a letter before making the claim, ...
Claims issued in MCOLmust be: 1. for a fixed amount of money less than £100,000 2. for no more than one claimant and against no more than 2 defendants (people ororganisations) 3. served to a defendant or defendant(s) with an address in England or Wales To make a claim in MCOL, you need: 1. a valid credit or debit card to pay the court fees 2. an ad...
To issue a claim in MCOL you must register with the Government Gateway. You can do thisthrough MCOL. When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorabl...
There are 8 steps to issuing a claim. Read all the on screen notes carefully for each step and review all the information you have entered before submitting the claim. The ‘Summary’ page is the final step before submitting the claim to the court. Any claim issued though MCOLwill display your details to the party you are claiming against. You can vi...
If you want to proceed with your claim upon receipt of a paid, full, or part defence, you must notify the court by following the directions enclosed with the copy of the defendant’s response. If you have been sent a questionnaire to complete this must be returned by the date specified. Failure to do so may result in your claim being struck out. Onc...
Breathing space gives legal protections to people in debt. As a creditor, if you’re told that a debt owed to you is in a breathing space, you must stop all action related to that debt and apply the protections. These protections must stay in place until the breathing space ends. The online service will send you a notification to tell you about each...
If the defendant has not responded to your claim within the allowed time, or they have sent you an admission form and you are willing to accept their offer of payment, you can request judgment with MCOL. The defendant can still reply to your claim until the court has processed your request. If the defendant’s reply is late but arrives before or eve...
Lost user ID or password
Solicitor and organisational users should contact their MCOLadministrator. If you have lost both your user ID and password you will not be able to regain access to your account – the MCOLhelpdesk cannot provide these details to you. To access your claims: 1. Re-register and create a new account with MCOL. Make a note of your government gateway number, MCOLcustomer number, memorable word and the password you created. Do not attempt to issue any new claims using the new account at this point. 2...
MC customer numbers
If you are able to access your MCOL account, you can find your MC number by selecting ‘User Profile’ on the top right-hand corner of the screen. If you cannot access your MCOL account and require the MC number, then email ccbc@justice.gov.ukproviding your: 1. name 2. address 3. postcode 4. email address Court staff will try to recover your MC number.
Error message: Unable to find user
This error message is generated by the government gateway when a user is trying to perform multiple password or ID resets. For security reasons government gateway accounts have a restriction on frequent changes of password and user IDs. A successful password or ID reset can only be made once within a e day period. Court staff cannot reset passwords or user IDs.
Oct 1, 2020 · General. 1.1 This practice direction provides for a scheme in which, in the circumstances set out in this practice direction, a request for a claim form to be issued and other specified documents...
What happens if someone makes a money claim against you, saying you owe them money, and how you can respond or defend yourself
Aug 14, 2023 · For DC “live case” process support, email: Damagesclaims@justice.gov.uk. The MoJ’s aim is to be within business as usual (BAU) operating targets by the end of September 2023 and resource is in place to clear backlogs.
Feb 1, 2012 · From 19 March, virtually all county court claims will have to be issued through the NCBC. Specifically, the claim will have to be issued there if it is a ‘designated money claim’.
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Can I send a claim out of online civil money claims?
SECTION 2 – SCOPE OF THE PILOT. 2.1 Scope of this Pilot. 2.1 (1) The purpose of this practice direction is to establish a pilot to test an online claims process, called “Online Civil Money...
