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  2. I've forgotten my Digital Banking login details. If you've forgotten your login details, don't worry, to re-registering for Digital Banking is easy and takes just a few minutes. By doing that, you'll then be reminded of your customer number and be able to choose a new PIN and password.

  3. If you've forgotten or aren't sure of your login details for Online Banking, don't worry. You can simply re-register for Online Banking (opens in a new window). When you re-register, you'll be reminded of your Customer Number, and you will be be able to choose a new PIN and password.

  4. If you can't remember your username, or it is not recognised at log on, you can retrieve it by following the 'Forgot your Username' link in online banking or on your mobile app. You'll be asked a set of questions and the username will be shown on screen.

  5. How can we help you today? I've forgotten my log on details. I'm locked out of digital banking. How do I set up mobile banking on a new device, or activate a new physical Secure Key. I've forgotten my Mobile Banking PIN or physical Secure Key PIN.

  6. Re-registering for Digital Banking allows you to retrieve your customer number and also re-set your security details if needed. It only takes a few minutes. Before you start, please make sure: You have your account number and sort code handy. Where can I find my account details?

  7. I've forgotten my Customer Number, security number and/or password. If you still can't recall your Customer Number or security number and/or password, you will be able to regain access to the service by answering a few simple questions and you may be able to use the service immediately.

  8. You can reset your security number and password if you re-register for Digital Banking. Forgotten your customer number? This is your date of birth (DDMMYY), followed by your unique number (up to 4 digits), given to you when you first registered for Digital Banking or Direct Banking.