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Check how much compensation you can claim from the airline. Get up to €600 per person. According to EU Air Passenger Rights Regulation, you can claim up to €600 per person.
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- If you ordered online or on the phone, you have the right to cancel an order within 14 calendar days and get a full refund under the Consumer Contracts Regulations, though you may need to pay to return the item. You have this right even if an item is delivered on time – but it can be a handy way of getting your money back if the delivery was late.
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Can I get a refund if my delivery is late?
Can I claim a refund if my order is late?
Can I get a refund if I order a special delivery item?
Will I get a refund if my item is late?
What if my item was delivered after the guaranteed time?
How do I get a refund if my order is not delivered?
If we didn’t deliver your package on time, you may be able to request a refund or an adjusted invoice. To submit a claim, simply fill out this form and we’ll either process it automatically or be in touch about the next steps.
If you made it clear to the retailer at the time you ordered that you need it by a certain date and it’s late (eg by Christmas or next-day delivery), or if it was obvious to the retailer that delivery by a certain date was essential, you can treat the contract as at an end and claim a refund.
With the exception of our non-guaranteed international services (globalvalue and globaleconomy), you may claim a full or proportionate refund of the carriage cost if your consignment does not arrive at its destination within the guaranteed delivery time - please see the table below for details.
You might be able to get a refund in some circumstances. If you haven’t got your item because you need to pay fees. If your item left with a neighbour or somewhere else has gone missing. If you still want your order. Under the Consumer Rights Act, you can ask the seller to deliver the item again if the item wasn’t delivered either:
Please remember, unless you've purchased Saturday Guaranteed delivery, Special Delivery items are guaranteed for delivery Monday to Friday. Claims must be made by the sender and within 14 days of posting. Apply for a refund.
*Claims for a refund of the Royal Mail Special Delivery Guaranteed® fee must be submitted within 14 days of posting. ** Additional compensation may be payable if Special Delivery Guaranteed by 1pm items items are delivered 7 or more working days after the due date.
