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1. www.legalombudsman.org.uk › for-consumers › factInvestigating your complaint - Legal Ombudsman

   www.legalombudsman.org.uk › for-consumers › fact

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   We can stop the investigation and close your case if you pass on confidential information you have obtained during the investigation to someone who is not directly involved. This is due to the law we operate under, and is intended to help people have confidence in the process (and be sure that personal information is protected) while being able to resolve complaints as quickly and fairly as ...

2. www.gov.uk › your-rights-after-crime › make-a-complaintAfter a crime: your rights: Make a complaint - GOV.UK

   www.gov.uk › your-rights-after-crime › make-a-complaint

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   Make a complaint. You can complain if you’ve been: treated unprofessionally, disrespectfully or insensitively. discriminated against. The Victim’s Code has full details of how the police ...

3. www.citizensadvice.org.uk › consumer › get-more-helpComplaining to an ombudsman - Citizens Advice

   www.citizensadvice.org.uk › consumer › get-more-help

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   You can complain to an ombudsman if you’ve already complained to the organisation and couldn’t solve your problem through their complaints procedure. An ombudsman will also investigate your complaint if the organisation takes too long to resolve your complaint - this is usually 8 weeks, but check with the scheme you’re using.

4. www.policeconduct.gov.uk › complaints › guide-toA guide to the complaints process | Independent Office for ...

   www.policeconduct.gov.uk › complaints › guide-to

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   To make a complaint, you can: complain directly to the force or organisation; complete our online form; complete the word or pdf version of our complaints form; You can also complain by telephoning 101 or visiting any police station. If you are complaining in person you can bring someone with you such as a friend or advocate.

5. www.legalombudsman.org.uk › how-to-complainHow To Complain - Legal Ombudsman

   www.legalombudsman.org.uk › how-to-complain

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   It will include the evidence the investigator used to reach their view. You and your service provider will have 14 days to provide comments. If you and your service provider accept the case decision, your complaint will be resolved. If you do not agree with the case decision, you should provide your comments to the investigator who will decide ...

6. www.ombudsman.org.uk › sites › defaultHow we look into complaints What happens when we investigate

   www.ombudsman.org.uk › sites › default

   rmation, such as your complaint file, from the organisation.Throughout this stage we will keep you updated about what informat. on we are getting and what this means for our investigation. We will share facts with you and discuss what we are seeing. We will also let you know if we need to get more information and tel.

7. People also ask

   What happens if an investigator can't resolve a complaint?

   • In some cases, an investigator can’t resolve the complaint. An ombudsman may then make a final decision about the complaint, which is the final stage in our process. An ombudsman may also make a final decision if the comments received from you or your service provider show we’ve made an error in fact or law.

   How To Complain - Legal Ombudsman

   www.legalombudsman.org.uk/how-to-complain/

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   Can a service provider investigate a complaint?

   • Sometimes it is not possible for us to investigate a complaint. For example, this might happen if the service provider you are complaining about has closed and there would be no other way to obtain a remedy if unreasonable service was found.

   How To Complain - Legal Ombudsman

   www.legalombudsman.org.uk/how-to-complain/

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   How long does it take for a complaint to be investigated?

   • The investigator will let you know whether the complaint is accepted for investigation, and will explain what will happen next. It is currently taking 9-12 months for most cases to be accepted, and for an investigation to begin. Once we have accepted your complaint the investigation will begin.

   How To Complain - Legal Ombudsman

   www.legalombudsman.org.uk/how-to-complain/

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   Can an Ombudsman investigate a complaint?

   • Some ombudsman schemes won’t investigate old complaints, so you’ll also need to check their cut off point. An ombudsman will not investigate your case if you have already started court action. Check the ombudsman's website to see how to make a complaint - most of them have an online form.

   Complaining to an ombudsman - Citizens Advice

   www.citizensadvice.org.uk/consumer/get-more-help/how-to-use-an-ombudsman-in-england/

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   How long does an ombudsman take to investigate a complaint?

   • An ombudsman will also investigate your complaint if the organisation takes too long to resolve your complaint - this is usually 8 weeks, but check with the scheme you’re using. Some ombudsman schemes won’t investigate old complaints, so you’ll also need to check their cut off point.

   Complaining to an ombudsman - Citizens Advice

   www.citizensadvice.org.uk/consumer/get-more-help/how-to-use-an-ombudsman-in-england/

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   How do I complain about a crime?

   • You can complain to the Parliamentary and Health Service Ombudsman if you do not agree with the decision about your complaint. If you've been the victim of a crime, you have the right to privacy, to make a personal statement and to contact the police and be kept informed about the investigation.

   After a crime: your rights: Make a complaint - GOV.UK

   www.gov.uk/your-rights-after-crime/make-a-complaint

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8. www.legalombudsman.org.uk › for-consumers › faqsFAQs - Legal Ombudsman

   www.legalombudsman.org.uk › for-consumers › faqs

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   If nobody responds to the case decision, then we will treat the complaint as resolved by the investigator's case decision. For complaints referred to the Legal Ombudsman before 1 April 2023 please see section 6 question 2.