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People also ask
What if my broadband speed is too slow?
What should I do if my internet connection is slow?
What should I do if my broadband is too slow?
Are You Suffering from sluggish internet speeds?
What if my broadband is not achieving the speeds promised?
How do I complain about my broadband speed?
If you're not getting the broadband speed you were promised, use our step-by-step guide to complain to your provider and ask them to rectify the situation.
Jul 31, 2024 · If your speed is much lower than expected, follow our steps on how to speed up slow broadband to see if you can fix the issue yourself. If your wi-fi signal is dropping out regularly, consider whether all of your devices need to be connected at once.
Feb 28, 2019 · Previously, firms only had to provide a minimum guaranteed speed for any given package before you signed up if you asked them to. They now have to provide one whether you ask for it or not. The right to walk away penalty-free if speeds are still below the guaranteed minimum after 30 days.
- Kelvin Goodson
- Consumer Writer
Aug 7, 2024 · What are my rights if my broadband speed is too slow? Broadband speed is a common cause for complaint, but you might find it difficult to get legal help for this. So many different factors can affect speeds, and that gives providers plenty of wiggle room when it comes to complaints.
- What Are Your Broadband Consumer Rights?
- What If My Broadband Is slow?
- The Ofcom Voluntary Code
- What Can I Do If I’m Being Overcharged?
- What Can I Do If My Router Is faulty?
- What Can I Do If My Broadband Isn’T working?
- Can I Cancel My Broadband at Any time?
- How Do I Complain About My Broadband?
- How Do I Cancel My Broadband?
- Consider Switching Broadband Providers
As a broadband consumer, you have a list of rights which help protect you. These include: 1. Goods and services must be fit for purpose, of satisfactory quality, and as described. For broadband that means the connection should work, and work at the right speed 2. Your provider must register with an Alternative Dispute Resolution (ADR) scheme to med...
Your broadband speed can be affected by many factors, including: 1. The wiring in your home 2. How many devices are connected 3. The kind of router you have 4. How thick your walls are 5. The software on your devices This can sometimes make complaining about your broadband speed a bit more difficult. However, you do have some legal backup if you ar...
Many providers have signed up to the Ofcom code of practice for broadband speed. This is voluntary, but most of the big suppliers have opted in.
If you’re paying more than you expected and haven’t had any correspondence from your provider about a price rise, you can claim for a refund. Contact customer services and explain that you think you’re paying too much – if this doesn’t resolve the matter, you may need to make an official complaint.
If you’re experiencing problems with faulty equipment like a router, you should contact the technical support helpline of your broadband provider and ask for a repair or replacement. If you’re unhappy with how your request is handled, or if they don’t take steps to fix it, you have grounds to complain since this is a breach of your broadband consum...
Broadband faults occur occasionally, and these service issues will be covered in your contract. However, if they are frequent or go on for a long period of time, you may be able to claim compensation or cancel for free. Providers must fix problems in a reasonable time frame, and if they don’t you may be able to claim a reduction in the bill. Some p...
If you want to cancel your broadband, you first need to check if you are in or out of contract. If you're out of contract, you'll be free to switch, and your new provider will cancel your existing contract for you. However, if you're still in contract, you may need to pay a termination fee to leave early. Nevertheless, there are some situations whe...
Go back over your contract and read the section that relates to the "Service Level Agreement" or "Level of Service". This section is a description of the specific services that your broadband provider is bound by contract law to fulfil. If you don’t think your provider is meeting this service agreement adequately then you should have good grounds f...
If you want to cancel your contract, make sure you compare broadband dealsfirst. This will show you the best price on offer in your postcode. You may be able to get a faster speed, a more competitive price, or both – but you may already be on the best deal, too. You have the right to cancel your contract at any point but remember that in some circu...
If your broadband provider cannot address your concerns it might be time to consider switching. You can easily compare broadband deals in your area with MoneySuperMarket’s broadband comparison tool. All you have to do is enter your postcode and we’ll help find you great deals from leading internet providers.
Apr 9, 2020 · What are my rights if internet connection is always slow? If your download speed is far lower than what you've been promised, you have a right to complain, and even cancel without penalty...
Oct 7, 2024 · Our free internet speed test checks your broadband speed in an instant. Find out if you're getting the superfast or ultrafast fibre Virgin, Sky, BT, EE, PlusNet and TalkTalk and other providers promise on your desktop or mobile.
