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Can I return a Casper mattress?
What if I'm Not satisfied with my Casper mattress?
What is Casper's return policy?
Can I reschedule my Casper mattress pickup?
What if my Casper products aren't right for me?
How long does it take to get a refund from Casper?
You can return your Casper item and get a full refund within 30 days of delivery or within 30 days of an in-store purchase, provided the merchandise is unused, and in its original packaging and condition. Read more about our Return Policy.
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For smaller items like our bedding, pillows, and dog beds,...
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Jul 31, 2023 · To initiate a return with Casper mattress, you can file a return request through either the help page on Casper’s website, email them or you can contact their customer service team. Your Casper mattress does not have to be rolled up in its original packaging, don’t worry.
- How Do I Initiate A Return/Exchange Process?
- How Should I Return After The Free Trial?
- How Does Casper’s Return Policy Work?
- How Does Casper’s Return Policy For Smaller Products Work?
- Returning A Casper Mattress Using Donotpay?
- Conclusion
When buying a bed-in-a-box, the first thing that comes to mind is, “how’ll returns work?”. This comes to your mind because it’s a bed-in-a-box mattress, and getting it into the box will be a pretty impossible task for you at home. But you don’t have to worry about that because Casper will take care of it. If you’re looking to initiate a return proc...
Well, that is the whole purpose of a free trial: you have plenty of timeto test your new Casper mattress. You must keep track of your trial period and ensure you don’t go past it. It is because Casper doesn’t allow returns after the free trial period of 100 days. If you have noticed a defect in your new mattress, you can exchange it with the help o...
Casper’s return policy is pretty client-centric and straightforward. You buy a mattress from Casper, and your free trial starts on the same day. If unsatisfied with the mattress, you can initiate the return process and get your refundwithin that trial period. This trial period lasts up to 100 nights. However, you can send back your new mattress wit...
Casper has different return policies for smaller items and mattresses. You can’t just follow the same return process mentioned above to initiate returns of smalleritems. If you are looking to return smaller items such as dog beds, pillows, sheets, etc., here’s what you’ll have to do, You must visit Casper’s website and navigateits ReturnCenter page...
DoNotPay is essentially the assistant service you can use to return your uncomfortable mattress or any other product from Casper. And the best part is that they will take care of the entire return process. But you will need to sign up for their service, and these are the steps that you need to follow after you sign-up: 1. Begin by selecting the “It...
Casper has a pretty simple and easy return policy. It makes you entirely comfortable with your new mattress. And if you don’t feel it happening, you can contact their customer service via phone or email, and they will take care of the rest. Make sure you don’t cross the free trial period; otherwise, there will only be an exchange and no refunds.
Oct 22, 2023 · If you’ve decided not to keep your Casper mattress and want to send it back, you have an entire 100-day risk-free trial period to do that. Casper has a 30-day minimum usage policy in place. Therefore, once the minimum usage trial ends, you can initiate your return by contacting customer support.
May 3, 2024 · Find out how to return mattresses bought from mattress stores including Emma, Eve, Ikea, Dreams, John Lewis, Silentnight and Simba. If your new mattress is unsupportive, uncomfortable or unfit for purpose, our expert advice will give you the best chance of getting your money back.
Oct 23, 2024 · To return a mattress, you can contact Casper’s customer service. They will arrange for a third party to pick up the mattress, after which you will receive your refund once the mattress is collected or donated.
For smaller items like our bedding, pillows, and dog beds, you can visit our return center. For larger items like mattresses or furniture, please contact us at +1 888-498-0003. We'll work with you to arrange a pickup through a local charity or recycling partner and refund you in full.
