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All of our tickets are purchased on a non-transferable and non-refundable basis which is outlined in our terms and conditions when booking. We are therefore unable to cancel any bookings made or process any refunds. If you wish to change the date of your booking, please see here.
If something comes up and you need to change the date of your Short Break, we've made it simple and easy to amend your booking. If you have added our cancellation protection to your booking, you get extra flexibility and can amend your booking prior to your check-in date (for full details please refer to your booking terms and conditions)
You will need to contact our Short Breaks Guest Experience Team if you wish to cancel your booking. Please note that you will need your booking reference. Important Information: Please note: In the event of a cancellation, we will need to speak with the lead name on the booking.
Aug 22, 2017 · If you have not already done so and would like to discuss the issue with your order with our team, please email gs.feedback@alton-towers.com Again, thank you for your review and we do hope to welcome you soon to Alton Towers Resort.
- Farley Lane, Alton, ST10 4DB
Typically, we personally respond to emails within 7 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts. If you wish to contact us regarding feedback about your recent visit, this must be within 6 weeks of your visit date
Alton Towers Resort may pause or cancel any orders generated using discount codes for verification at any time - if this happens, we will attempt to contact the customer via email for clarification. Including your annual pass number in the box provided at the checkout stage will reduce the requirement to carry out further checks!
Can I amend my Short Break booking? Can I cancel my Short Breaks booking? Can I resend my email confirmation for my Short Break?
