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Around ONE week prior
- Tickets are posted around ONE week prior to the fixture taking place. E-tickets are sent roughly 3 days prior to the event.
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In these terms and conditions "SEE" refers to SEE Group Limited and/or The Way Ahead Group Limited (as applicable). SEE sells all tickets as an agent on behalf of the organisers, promoters, artists, venues or producers of an event (referred to as a "Promoter") or members of the public under our Fan to Fan programme on these terms and conditions ...
- Purchasing Tickets
- Delivery and Collection
- Cancellation Rights and Refunds
- Cancellation, Change Or Postponement of An Event
- Refunds
- Attending An Event
- See Coach Travel
- Privacy
- General
- Contact See
Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A...In addition to the ticket price your order may require payment of a booking fee per ticket, a transaction fees per order and/or other supplementary fees which may apply to the event. Those fees are...If you order or buy more tickets than the maximum permitted per person, per card or per household, we may cancel all of the order or tickets, in which case you will be refunded the ticket price and...To prevent fraud and protect SEE and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking s...Tickets may be despatched to you electronically or by post (including secure, registered, recorded and regular post) or made available for collection at the venue box office. For despatch arrangeme...We will try to despatch tickets to you promptly by the despatch method agreed at the time of booking but we may, where reasonable, make tickets available for collection at the box office, or issue...For tickets delivered by post, if you have provided an email address you will receive an email confirming despatch of your order. Tickets delivered electronically may be issued anytime from the dat...If tickets sent by post are returned to us marked "addressee gone away", "addressee unknown" or similar words indicating that you do not reside at the address, your order may be cancelled and the t...Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions. This is subject to any rights you may have pursuant to Ticket...If the event takes place but you do not receive the tickets you have purchased for any of following reasons you will be refunded the ticket price and any booking, transaction or supplementary fees...No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have been delivered to you, and nor will such tickets be refunded.Decisions to change or cancel events are the responsibility of the Promoter. SEE cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for...You should always check that an event is going ahead at the scheduled date, time and venue.If a Promoter cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline act and confirms this to SEE, SEE will try to inform you. This will usually be...If an event is rescheduled, changed or moved, the Promoter will usually give you the option of either retaining or exchanging your tickets for the new date/location. If an event is cancelled by the...If for any reason you are entitled to a refund, in most cases you must return any tickets you have: follow the refund instructions otherwise you may not receive a refund. If these require you to re...Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your returned tickets, whichever is...For more information about refunds, please contact our customer service page.No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the venue or the event (see paragraph 26 below).Events are not the responsibility of SEE. SEE does not organise events and has no responsibility whatsoever for any loss or damage of any kind suffered at or in connection with any event (including...Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the venue operator. If you breach those terms, conditions or rules then the Promoter or venue ope...Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue or the P...SEE will highlight any terms, conditions or rules relating to the event of which it is aware and which it considers particularly significant, onerous or unusual. This will generally include age res...Items 33 to 38 apply where SEE offers coach travel in conjunction with a ticket. Unless stated otherwise on booking, whilst SEE sells tickets only as the Promoter's agent, it supplies the coach tra...SEE may alter or cancel the coaches which it runs for operational reasons. Whilst SEE will endeavour to notify you (using the contact details you provided) of any changes to your journey it cannot...If SEE makes changes to coach availability in a way which means you can no longer attend the event, you will be entitled to a full refund of the cost of your coach travel, your ticket price and any...SEE will take all reasonable precautions to ensure coaches arrive on time but is not responsible for delays due to circumstances which are unforeseen or beyond its control (e.g. traffic delays or v...We may share your personal information with Promoters, venue operators, coach operators and others as necessary only for the purposes of the event. We will not otherwise share that information for...See will share your information with 3rd parties only if you have given consent for us to do so. These 3rd parties may use your information to contact you with regards to the specific event or othe...We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation.We may receive information that you submit to any third party website that you access from a link contained in this website or from which you linked to this website. Both SEE and the owner or opera...SEE cannot be liable in any way for the acts or omissions of others (including Promoters and venue operators). However, SEE does not seek to exclude its liability to you for death or personal injur...These terms and conditions do not create any rights or obligations enforceable by or against anyone other than SEE, you and, as SEE contracts as the Promoter's agent, the Promoter who has direct ri...The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any...Still confused? Then please contact SEE Customer Services using the details set out below, quoting the order number you were given at the time of purchasing your tickets (if applicable), and we'll see what we can do to help.
Over 99.95% of these tickets are delivered well ahead of the event, however See Tickets are not always in control of the delivery timescale for all events. If you have a complaint or a query relating to a specific order please email: trustpilot@seetickets.com.
Coronavirus Update. I purchased TicketPlan, can I get a refund due to coronavirus? Will my event get postponed due to to coronavirus? Looking to book tickets? How can I pay for my order? Where can I see your Terms and Conditions? If I am a disabled person what is the best way for me to make a booking? Can I make a group booking?
Buy concert, theatre, music, sport, event, West End show and London theatre tickets at the official See Tickets online shop
Delayed Delivery can be activated even after tickets have already been sold on an event. Tickets bought before the feature was activated will already have been delivered to the customers. It is possible to alter the delivery date after it has been set. For example, from 2 days to 5 days.
With this delivery method, you’ll access your tickets through the venue's own mobile app, or the venue will send the tickets to the email address associated with your Ticketmaster account. To access your tickets through an app, follow these steps: Download the venue’s app on your mobile device.
