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Apr 26, 2017 · After reviewing key literature on crisis communication and organizational apologies, this article will describe our content analysis of 70 real-world corporate apologies, the elements these apologies contained, and the observed differences between data breach apologies and other types of apologies.
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Organizational apologies have been widely studied across...
- Organizational Apologies in Ambiguous Crisis Situations
Organizational apologies have been widely studied across...
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Organizations often struggle to get apologies right. Many leaders fear that an apology could expose their firm to legal action; others offer a cursory “I’m sorry” without addressing victims ...
May 23, 2009 · Moral of the story is if you receive an aplogy, record it, if you don’t – the person is listed as “not present” or “absent” or left off completely. Most organisations simply record those present and those who have tendered an apology.
Dec 1, 2020 · Our study examined how four apology elements affected stakeholders’ perception of an apology, attributions of responsibility, evaluation of an organization, and behavioral intentions when data breaches occur.
- Joshua M. Bentley, Liang Ma
- 2020
Mar 17, 2017 · Many organisations have a third category of attendance: 1. Present; 2. Apologies (following the guidelines above); and, 3. Not present. These are people who are on the committee or board, are not present, and have not offered an apology.
When corporate leaders or the organizations they represent mess up, they face the difficult decision of whether or not to apologize publicly. A public apology is a risky move. It’s highly...
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Companies need clearer guidelines for determining whether a mistake merits an apology and, when it does, for crafting and delivering an effective message. In this article, the authors present their framework—the apology formula—to help companies navigate the tricky terrain.
