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Jun 3, 2019 · Firstly, the internal processes and timescales followed by different institutions vary, compromising the level of transparency and fairness with which complaints may be treated. In particular, some students perceived internal complaint procedures to be biased towards the university (NUS, 2009).
- Sharon Gedye, Harriet Dismore, Reema Muneer, Debby Cotton
- 2021
This provides a formal confirmation that they have exhausted the internal complaints procedure and is required before a complaint may be considered by the Office of the Independent Adjudicator (OIA). The OIA operates externally to the university.
Apr 16, 2021 · Complaints processes in UK higher education (HE) have received little attention within academic research, despite recent public scrutiny (Lee and Kennelly, 2019; Lee and West, 2019), and their governance and regulation across the sector has received even less consideration.
- Anna Bull, Tiffany Page
- 2021
Jun 3, 2019 · University of St Mark & St John. Citations (1) References (40) Figures (1) Abstract and Figures. Against a backdrop of rising student complaints in higher education (HE) and debate about students...
Consideration of a formal complaint or academic appeal should be completed within 90 calendar days or sooner in tough cases where the impact of the issues raised is significantly affecting the student’s mental health, where the student is very distressed or where the issues are very sensitive.
Feb 8, 2011 · In particular, some students perceived internal complaint procedures to be biased towards the university (NUS, 2009). Secondly, the OIA has been criticised for insisting on...
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Complaint procedures are internal to a university and do not have the same degree of formality as a court of law. As such, legal representation in meetings is not necessary or appropriate for an applicant or the University during the complaints process and will not, therefore, be permitted.
