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- The latest Ofcom report 2022 says its customer satisfaction is lower than the average. TalkTalk has some problems with handling complaints, but there’s good news too – its call waiting time is shorter than most. On average, 78% of TalkTalk broadband customers are happy, but the average for all providers is 83%.
www.broadbandanalyst.co.uk/reviews/talktalk-fibre-broadband/
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Oct 7, 2024 · Which? review of TalkTalk broadband. Our latest satisfaction survey looks at performance, TalkTalk's broadband speeds and what customers told us about experiences with TalkTalk so you can choose a provider with confidence.
Do you agree with TalkTalk's TrustScore? Voice your opinion today and hear what 83,347 customers have already said.
Nov 3, 2023 · Customer service with TalkTalk broadband. TalkTalk has long had a bad reputation for customer service, offsetting its low prices. Ofcom's 2023 report on customer satisfaction in the broadband space shows little has changed, with just 75% saying they were satisfied with their experience – that's lower than the average of 81%.
- Jonathan Leggett
Aug 18, 2024 · TalkTalk Broadband customer satisfaction data 2022: 78% satisfaction with the overrall TalkTalk Broadband service, but still a little below the 2022 industry average of 82% (Source: Ofcom Comparing Customer Service Report 2022, published 18th May 2023)
Aug 21, 2020 · TalkTalk customers were less likely than average to be satisfied with their overall service and with the reliability of their service. They were also less likely than average to recommend their provider to a friend, and less likely than average to be satisfied with how their complaint was handled.
According to our YouGov partnered survey, customer service remains TalkTalk’s biggest problem. Only around 4/10 customers are satisfied with its customer service, with almost 2/10 declaring themselves unhappy.
We have 75 reviews and ratings from verified customers of TalkTalk broadband. Customers were surveyed 60 to 120 days after switching to TalkTalk - and we asked them to rate every aspect of their new provider.
