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  1. I call CS to activate and run through their process and when she comes off hold she said that there was a small problem and that a master reset must be done, so someone from Sprint will call me within 24 hrs to do so.

  2. First of all, back up all the files you wish not to lose (do it using your computer or a SD card). Backing up applications on BLACKBERRY Passport is not advisable as they might be the reason your device is malfunctioning. After the hard reset, install them one by one monitoring the reactions of your BLACKBERRY Passport.

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  3. Jul 25, 2016 · If you are using Windows, select “Backup & Restore”, then select “Factory Reset”. If you are using Mac OSX, select “BlackBerry Link”, then go to “Preferences”, “Reload”, and then “Reload” again.

  4. Mar 30, 2016 · Resetting the BlackBerry device is a useful way to resolve issues and is usually the first step in troubleshooting the BlackBerry device. Knowing the differences between a hard, soft, double-soft, and master reset ensures […]

  5. Jun 25, 2024 · Use Erase All Content and Settings to quickly and securely erase all settings, data, and apps, while maintaining the operating system currently installed.

  6. Oct 25, 2022 · In addition, some manufacturers and wireless service providers may perform a master reset, master clear or a factory reset. This process erases non-BlackBerry-related data and settings and restores the phone to its original factory settings.

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  8. A factory reset, also known as a master reset, erases all data from your BlackBerry device and restores it to its factory default settings. It should be performed only when other methods fail or when you want to wipe all data before selling or giving away the phone.

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