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How do I Reset my Blackberry screen if it is not responsive?
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How do I Reset my Blackberry without removing the battery?
How do I fix a black screen on my phone?
What if my blackberry is frozen or unresponsive?
- Download and install BlackBerry Desktop Software onto your computer (link in Resources).
- Connect the BlackBerry to your computer using the USB cable that came with the device.
- Launch BlackBerry Desktop Software by clicking "Start," typing "Blackberry Desktop Software" (omit the quotes) into the search box and clicking on it in the search results.
- Click the "Device" menu, choose "Device Options" and click the "Backup" tab. Select "Full" to perform a full backup, then click "OK". Wait for the program to copy over all of your data -- including personal files, contacts and email addresses -- from the BlackBerry.
- Overview
- What is the Black Screen of Death?
- How to Fix a Black Phone Screen
- When to Get a Repair
The complete guide to fixing an Android or iPhone with a black unresponsive screen
What is the Black Screen of Death?
Did your phone screen go black, but your phone is still on? A
is a very frustrating problem in which your phone screen goes black and becomes unresponsive. Before you go to an expensive repair shop, you can use this simple guide to get your phone working again. This wikiHow article teaches you why your phone's screen turns black while it's still powered on and shows you how to bring your screen back to life.
A black screen when your phone is on happens because of faulty apps, battery issues, or mechanical screen problems.
On Android, press and hold the Power and Volume Down keys for 7-10 seconds to force-restart.
occurs when your phone screen goes black but your phone is still on.
Your Android or iPhone's screen may be completely dark, or black with back-lighting. Generally, your phone will be completely unresponsive, and you won't be able to use the touchscreen or power and volume buttons.
On an Android, you may notice your notification LED flashing or even hear sound, indicating that your phone is still on.
On an iPhone, your phone may also get hot to the touch when the screen goes dark.
Sometimes, you may experience symptoms before a black screen of death. Your phone may have been freezing or restarting on its own or just being slow or buggy.
Malware and viruses. This is especially true if you've rooted your Android, jailbroken your iPhone, or have installed
If your phone's screen is black and it's not responding to touch or button presses, use these steps to force restart your phone:
Press and hold the power button for 7-10 seconds, or until the phone turns off. If that doesn't work, press and hold the power and volume-down buttons simultaneously for about 10 seconds.
Alternatively, if your Android has a removable battery, remove the battery for a few seconds.
iPhone 8 and later (including iPhone SE 2nd and 3rd gen):
Press and release the volume-up button, press and release the volume-down button, and then press and hold the side button. Release the side button once you see the Apple logo.
iPhone 7 & 7 Plus:
If this guide did not get your phone working again, your phone needs repair.
If you got your phone from your mobile provider, contact them to see if it's still under warranty. If you have an iPhone, you can schedule a repair at
Thanks for reading our article! If you’d like to learn more about troubleshooting mobile phones, check out our in-depth
This article was written by
and by wikiHow staff writer,
Shavo Hacopian is a Smartphone Repair Specialist. With over 17 years of experience repairing and customizing smartphones, Shabin has a follower base of over 119,000 YouTube subscribers on his channel PBKreviews, and has over 29 million views. He specializes in teaching people how to take smartphones apart, repair or replace parts, and make informed decisions about what the right products are for them. This article has been viewed 151,122 times.
My blackberry recently had the screen die, but it still receives e-mails, texts, facebook messages, etc. (it vibrates and beeps). I can connect it via desktop manager, and even back it up, manage the apps, etc.
- Performing a Hard Reset: Open the battery cover on the back of the BlackBerry. Remove the battery from the phone. You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
- Performing a Soft Reset: Press and hold the Alt key. This method will reset your BlackBerry without having to remove the battery. You cannot perform this method if your BlackBerry does not have a keyboard.
- Performing a Factory Reset: Open the Options on your home screen. Performing a factory reset, or security wipe, will remove all of your personal information and reset the phone to the state it was in when it came out of the box.
- Performing a Hard Reset Open the battery cover on the back of the BlackBerry. Remove the battery from the phone. You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
If the phone's screen is black and the device won't turn back on or work, it's battery is likely depleted. Connect the phone to its charger and plug it in to an AC socket. Allow it to charge for a couple of hours and then press and hold the red power button to turn it back on.
We found 2 possible causes: Screen lock is turned on. Your mobile phone isn't responding. Start guide. Email this guide. If the touch screen isn't responding, follow these instructions to solve the problem.
