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- If you can't reset your password, your only option is to completely reset the phone. A full security wipe can be initiated from within the operating system, as detailed below. However, when you're locked out of the operating system, your only option is to force the automated security wipe.
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There are two ways to reset your password for your BlackBerry device before resorting to a full reset. The first is to reset the password from your device by tapping or clicking the "Forgot Password" button when prompted to sign into your BlackBerry ID.
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For security reasons, the only way that you can reset your BlackBerry device password without knowing your current device password is to delete all of your device data. You can typically do this by entering an incorrect device password ten times.
- Overview
- Getting an Unlock Code
- Entering the Code
A phone is great when it works, but traveling can quickly reduce your expensive BlackBerry to an expensive paperweight if your phone isn’t unlocked for local carriers. You can get unlock codes from your carrier or from a third party if your carrier contract doesn’t happen to be up. Follow this guide to learn how to unlock any BlackBerry.
Get your BlackBerry’s IMEI number.
This unique identifier is required by either your carrier or the third-party unlock provider in order to get your unlock code. To retrieve your IMEI number, follow the appropriate steps for your device:
BlackBerry 10 – Go to Settings, then select Advanced. Tap Hardware from the dropdown menu that appears. Your IMEI number will be listed in the window.
BlackBerry 6 and 7 – Click Options, and then click Device. Click Device and Status Information to find the IMEI.
BlackBerry 5 and earlier – Click Options and select Status. Your IMEI will be displayed.
Your carrier will typically unlock your phone for free after your contract has been fulfilled. This means you will not be able to receive your code unless your contract obligations have been fulfilled and your phone has been completely paid off.
Go to Settings, select Security and Privacy, and then SIM Card. Scroll down and tap the Unlock Phone button. Enter your code and tap OK.
You have 10 tries to enter your code or your phone will be disabled.
First, disable all network connection. You can see your connections by opening the Manage Connections. Make sure that your WiFi and mobile networks are disabled.
Open the SIM Card menu by opening Options, selecting Device, Advanced System Settings, and then clicking SIM Card.
Type “MEPD” while in the SIM Card menu. A new menu will appear after you finish typing, and Network should show as Active. 71xx, 81xx, and 91xx model users will need to type “MEPPD”.
Type in “MEP [Alt]2”. If nothing happens, try typing “MEP [Alt]4”. You need to press the Alt key to enable typing numbers. 71xx, 81xx, and 91xx model users will need to type “MEPP [Alt]2” or “MEPP [Alt]4”.
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- Performing a Hard Reset: Open the battery cover on the back of the BlackBerry. Remove the battery from the phone. You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
- Performing a Soft Reset: Press and hold the Alt key. This method will reset your BlackBerry without having to remove the battery. You cannot perform this method if your BlackBerry does not have a keyboard.
- Performing a Factory Reset: Open the Options on your home screen. Performing a factory reset, or security wipe, will remove all of your personal information and reset the phone to the state it was in when it came out of the box.
- Performing a Hard Reset Open the battery cover on the back of the BlackBerry. Remove the battery from the phone. You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
Reset Your Password. If you have forgotten your password, please enter your email address below.
Dec 14, 2021 · Note: If you are unable to log in to your BlackBerry ID account and cannot answer the password recovery question or access the email inbox associated with your BlackBerry ID, you will not be able to sign in or regain access to the BlackBerry ID account.
Log in to myAccount to search the support knowledgebase, check the status of your support cases, download software and updates, and manage your BlackBerry Cylance cybersecurity, endpoint management (UEM), and secure communications software.
