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      • To restore access, you will need the phone number linked to your Yandex ID. If you don't have access to that phone number, fill out the form to contact Support. When you successfully restore access to an account: Logging in with a one-time password is disabled. Old app passwords stop working. All sites and apps lose access to your account.
      yandex.com/support/id/authorization/twofa-restore.html
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  2. If you forgot your Yandex password, try resetting it manually. To do this, follow the instructions on the Restoring access page. If you linked a phone number or email address to your account, enter them to receive a confirmation code.

  3. On the password screen, choose No access to Yandex Key, wait for the SMS with the confirmation code, and enter it in the field that appears. If you entered a valid code, the login method will be changed. If you can't log in to your account, use the form for restoring access.

  4. If you need to change your password or last name, you just need to update the information in Yandex ID. The changes will automatically apply to all services. Here you can also link a phone number to your Yandex ID and enable login using a one-time password.

  5. In this case, even if hackers have learned your password, they won't be able to log into your account without access to your phone. One-time password is a secure method. To log in, you need to enter a one-time password from the Yandex Key app. Password + one-time password is the most secure method.

  6. For example, if you forgot your Yandex ID password and can't recover it. Phone number instead of a username The phone number linked to the account can be used as an alternative username.

  7. If you have forgotten your master password, you can restore the passwords only if you have a backup encryption key. To create it, use syncing. To reset the master password, you need both a backup key and a special file. This file is created automatically when you enter your master password for the first time, and is stored locally. This is why ...

  8. Your account is most likely hacked, or your password became publicly available. To protect your account from hacking, you need to change your password.

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