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  1. www.virginmedia.com › support › helpContacting Virgin Media

    Got a question about our services or need a troubleshooting tip? You might find exactly what you need right here, quickly and easily. You can also check our help pages or learn how to contact us directly further down.

  2. Find out how to switch to Virgin Media and enjoy superfast broadband, TV, phone and mobile deals. Get exclusive offers, perks and rewards with O2 and Virgin Media.

  3. Find out how to call Virgin Media for customer service, technical help, billing enquiries, installation issues, and more. Also get the number for new customers who want to get Virgin Media broadband and TV packages.

  4. Use the Virtual Assistant service to get quick answers to your questions without waiting on the phone. It works like a text message conversation and you can check and respond in the browser you sent the message in.

  5. Sign in or register to access your bills, diagnose faults and manage your package with My Virgin Media. You can also get service status and help and support from the app or website.

  6. Find out how to contact customer services for both O2 and Virgin Mobile by dialling 202 from your Mobile. For TV, Broadband or Home Phone queries, call 150 from your Virgin Landline or 0345 454 1111 from your mobile.

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  8. Learn how to contact Virgin Media customer services by phone, web chat, web form or post if you have any issues with your services. Find out how to track your complaint, resolve it and get independent adjudication if needed.

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