East Midlands Electricity
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Emergency information 24/7. For power cuts and emergencies call 0800 6783 105 or 105. For general enquiries call 0800 096 3080 Mon - Fri, 8am - 5pm.
We can create new connections, and modify existing ones, across our network in the Midlands, South West and Wales. Do we serve your area? It’s easy to find out if we work in your area, all we need is your postcode.
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- Advice For Landlords and Non-Connected Or Private Customers
We aspire to get it right first time for every customer query, every time. We don’t just say it; we live it. Five core principles guide our actions: 1. Taking personal responsibility 2. Working with others to find a solution 3. Following the problem until the end 4. Keeping the customer informed 5. Following the Golden Rule - treat customers the wa...
Our handy guide to customer services includes everything you need to know about contacting us 1. How to contact National Grid 2. How to register for priority services 3. Power cuts – helpful advice to protect you and your home 4. Planned interruptions to your electricity supply 5. When we visit your home and arrangements for access to your premises...
In some cases customers have contracts or connections with other organisations which means they might be affected by a power cut without actually being a National Grid customer - they are not directly connected to our network. Examples of this could be customers in care homes, or living in multi-occupancy accommodation, where a landlord is responsi...
If you’ve got a general enquiry, then you can contact us between 8 am and 5 pm Monday to Friday on 0800 096 3080, or fill out our contact form. Enquire now.
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The Midlands Electricity Board was the public sector utility company responsible for the purchase of electricity from the electricity generator (the Central Electricity Generating Board from 1958) and its distribution and sale of electricity to customers in the Midlands of England prior to 1990.
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Find my electricity supplier. If you don’t have a recent electricity bill, you’ll first need to find out who your network operator is, then ask them for your supplier's details. Follow these...
