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- Go to Start, enter reset in the taskbar, then select Reset this PC. Select Reset this PC > Keep my files > Cloud download and follow the rest of the prompts shown on screen. For more detailed steps and a video, see Restore or reset Surface for Windows.
support.microsoft.com/en-us/surface/troubleshoot-surface-type-cover-or-keyboard-c106b37d-f55a-4640-8cb2-8f1b2b0207eaTroubleshoot Surface Type Cover or Keyboard - Microsoft Support
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Jun 24, 2020 · Are you really going to reset your tablet to factory settings because you "assume" your problem is caused by an update? Here's what's involved in restoring your tablet to factory settings: re-installing Windows; setting up your user accounts; configuring Windows the way you like it to be; reinstalling software, including drivers
- Troubleshoot Microsoft Surface Pen
To resolve this, find the other Surface and remove the pen...
- Troubleshoot Microsoft Surface Pen
- Overview
- Common issues
- Other issues
- Request a replacement pen
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There are some troubleshooting steps you can try if your Surface Pen won’t write, open apps, or connect to Bluetooth.
Check for updates
You can quickly check the health of your Surface drivers and firmware using the Surface app. 1.In the Surface app, expand Help & support to check if the update status is "You're up to date" or something else. 2.If needed, select the option to update the devices.
Check if your Surface Pen is compatible with your Surface
For more info, go to Identify your Surface Pen and features.
Check the battery level of your pen
•If the light on your pen is blinking red, you may need to change or charge the battery. •If you've paired your pen, you can check this in your settings. Select Start > Settings > Bluetooth & devices , then find your pen to see the battery level. If the battery is low or doesn't have power, you may need to change or charge your battery. For more info, go to Change Surface Pen batteries.
My pen won't ink
If your pen still doesn't ink after trying the steps in the previous section, here's what you can do: Test your pen by inking, writing, or erasing in OneNote, Sticky Notes, or Fresh Paint. If your pen works in one of these apps, then the app you want to use may not work with your pen. Open apps and use your Surface with touch. If you can't use your finger on your Surface, go to What to try if your Surface touchscreen doesn't work. After touch is working, try your pen again. Notes:
The light on my pen is blinking red or doesn't turn on
If the light on your pen is blinking red, you may need to change the battery. For info on how to replace the batteries in your pen, go to Change Surface Pen batteries. If the light on your pen doesn't turn on and you can still write on your Surface, the LED light may be broken. If the light on your pen doesn't turn on and you've replaced the battery, your pen may need to be replaced. For instructions on how to replace your pen, go to the section Request a replacement pen.
Clicking the top button doesn't open the assigned shortcut
If the assigned pen shortcut doesn’t open when you click the top button, the pen might not be paired with your Surface or might be low on battery. To see if the pen is paired and to see the battery level, select Start > Settings > Bluetooth & devices. If your pen is paired, go to Start > Settings > Bluetooth & devices > Pen & Windows Ink , then confirm the top button shortcut assignment. If the battery level is low or is not listed, you may need to replace the battery. For more info, go to Change the battery in Surface Pen. You may need to pair the pen with your Surface again after you change the batteries.
If these steps didn't resolve the problem, you can request a replacement Surface Pen. Go to Device service and repair, sign in with your Microsoft account, and select a Surface or register a new device.
After you select a registered device, you'll see replacement offers based on your warranty status and eligibility for exchange. To learn more about the Surface Warranty, you can visit Surface warranty: FAQ.
Press the Caps and Fn keys on your Surface Type Cover or Keyboard several times to check whether the LED lights turn on. If the LED lights turn on, your problem may be with Windows and not the device itself. The next step is to reset your Surface. Here's how:
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- Start With Some General Fixes. You can try the following general fixes first to resolve the pen tablet not working problem. If these methods work for you, there is no need to go to advanced troubleshooting methods.
- Install the Correct Drivers for Your Pen Tablet. As mentioned earlier, computer drivers are essential for any external device to communicate with the computer.
- Update Your Pen Tablet Software to the Latest Version. All popular brands of pen tablets offer customizable software for their devices. If you're using one, you can adjust your pen's pressure sensitivity, input area, custom shortcuts, and more.
- Disable the Windows Ink Feature. The Windows Ink feature helps you write using your pen or stylus on the screen or the tablet. Besides, it provides a range of features to help you create drawings and perform other creative tasks.
If you have forgotten Password, PIN, if you want to erase or refresh your tablet, you can do reset your tablet from the Troubleshoot menu. Warning! A reset returns Surface to its factory settings!
Aug 8, 2023 · To perform a soft reset on your Surface device, follow these steps: Press and hold the power button on your device for 30 seconds. Release the power button, then wait for 10 seconds. Press the power button again to turn on your Surface device.
On your keyboard, press the Windows logo key + L. If you need to, dismiss the lock screen. Hold the Shift key down while you select Power > Restart in the lower-right corner of the screen. After your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC.
