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- Follow the steps below to enable the touchscreen, and reinstall the touchscreen driver if it has stopped working: Show Hidden Devices Run the Hardware Troubleshooter Reinstall HID-Compliant Touch Screen Driver Remove Unwanted Drivers. You will need an administrator account to execute the processes.
www.thewindowsclub.com/hid-compliant-touch-screen-missingHID-Compliant TouchScreen Driver is missing from Device Manager
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Jun 3, 2018 · I clicked to Uninstall the driver and next to it was an option to "Remove the Driver/Files, not realizing what I had just done, I clicked to remove the driver from windows. What I would like to do is to obtain the Download and Install HID Touchscreen driver and associated files to fix my mess.
- Overview
- If your Surface touchscreen doesn’t work, try these steps first
- Solution 1: Boot to UEFI and test touch functionality
- Solution 2: Reinstall the touchscreen driver
- Solution 3: Check for Windows and Surface updates
- Solution 4: Reset Surface
- Is your touchscreen still not working?
- If touch still won't work on your Surface, submit a service order
If you're experiencing Surface touchscreen issues such as touch not responding on part or all of the screen, multi-touch gestures not working or your Surface Pen not inking, touch behaving inaccurately, your Surface experiencing "phantom" or "ghost" touches, touch being slow to respond, or not knowing how to disable touch on Surface, here are some solutions you can try.
If your Surface is displaying an image and is accepting touch or pen input, but is having video issues such as a distorted image, flickering, or lines running through the image, see What to try if your Surface screen is distorted, is flickering, or has lines running through it.
To try to resolve these issues, you can begin by following the steps below to boot to UEFI and test touch functionality, reinstall the touchscreen driver, check for Windows and Surface updates, or reset Surface. If that doesn't resolve the issues, you can find more info in Is your touchscreen still not working?.
Unified Extensible Firmware Interface (UEFI) is a type of software that helps Windows communicate with your Surface’s hardware. Because UEFI operates independently of Windows, testing hardware in UEFI will work if you have a hardware issue.
•If touch does not work in UEFI, your device likely has experienced a hardware failure and needs servicing.
•If touch works in UEFI, the issue probably involves Windows or the touch driver.
Follow these steps to boot to UEFI and test touch functionality:
1.Go to Start > Power > Shut down .
2.When Surface is off, press and hold the volume up button and press the power button until a Microsoft or Surface logo appears onscreen.
1.In the search box on the taskbar, enter device manager, and then select Device Manager in the list of results.
2.Expand the Human Interface Devices category.
3.Right-click Intel(R) Precise Touch Device, select Uninstall device, and then, in the Uninstall Device dialog box, select Uninstall.
4.Right-click HID-compliant touch screen, select Uninstall device, and then, in the Uninstall Device dialog box, select Uninstall. If you see two HID-compliant touchscreen drivers, right-click the first, select Uninstall device, select Uninstall, and then repeat the process for the second driver.
5.From the Action menu, select Scan for hardware changes. You may also need to restart your Surface. It will automatically download and install the touchscreen driver when connected to the internet.
To check whether this solution resolved the issue, use touch to open an application like Microsoft Edge or another web browser, and try to scroll, pinch to zoom, swipe in from the right, and long-press to test touch functionality.
You can quickly check the health of your Surface drivers and firmware using the Surface app.
1.In the Surface app, expand Help & support to check if the update status is "You're up to date" or something else.
If you’re still having a problem with your touchscreen, try resetting your Surface. To learn how, see Restore or reset Surface for Windows and follow the recommended steps for "Reset this PC."
After the reset and device setup, use touch to open an application like Microsoft Edge or another web browser, and try to scroll pinch to zoom, swipe in from the right, and long-press to test touch functionality.
Check the table below for the description that best explains the issue you are facing and find the appropriate next steps to follow. If your issue isn't listed, and you did the troubleshooting above, you might be experiencing a hardware failure. In that case, your next step is to submit a service order.
Touch doesn't respond on part or all of the screen
There's one last step you can take. If these steps don't resolve the problem, service and support options may be available to assist you.
Send to Microsoft
To prepare your device for shipping to Microsoft, you can print a shipping label, check your Microsoft warranty, and create service orders.
Find in-person support
Currently China, India, and Japan have in-person support available—which can include professional hardware inspection, troubleshooting, and system recovery.
Self-repair
- 17 sec
Update Surface devices and Windows. Download the latest drivers and firmware updates to keep your Surface devices performing their best.
- 1 min
- Disable and Re-enable the Human Interface Device (HID) driver on your touch screens: Right click on the START button and select DEVICE MANAGER. Expand Human Interface Devices.
- Update Drivers. Right click on the START button and select DEVICE MANAGER. Expand Human Interface Devices. Right click on any HID-COMPLIANT TOUCH SCREEN and select UPDATE DRIVER.
- Check PEN & TOUCH Settings. Get into the CONTROL PANEL. Change the VIEW BY (top right corner) to SMALL ICONS. Double click on PEN AND TOUCH and make sure everything looks happy.
- Calibrate Touch Screen. Get into the CONTROL PANEL. Change the VIEW BY (top right corner) to SMALL ICONS. Double Click on Tablet PC Settings. Click the SETUP button and run through the wizard.
If your touchscreen isn’t responsive or not working how you would expect, try restarting your PC. If you’re still having problems, check for updates: Select Start , then select Settings . In Settings, select Update & Security , then Windows Update , and then select the Check for updates button.
Oct 25, 2022 · Right-click the HID-compliant touch screen. Click Update driver. Select Search automatically for drivers. Windows should find the driver you downloaded and install it. If not, return to this screen and click Browse my computer for drivers to locate it manually. Restart and see if your problem is resolved.
2. Update Windows 10. The second easiest thing you can do to fix the touch screen problem is to install any available updates. In case you are wondering, occasionally, some already installed updates can be in conflict with the touch screen driver. This in turn causes the touch screen problems.
