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- Use our online contact form. Use our live chat service. Call our 24/7 national helpline on 03457 11 41 41.
www.networkrail.co.uk/communities/contact-us/
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If you think there is something we should know about our services (the National Rail website, phone service and apps) please get in touch via email: customer.relations@nationalrail.co.uk. We will acknowledge your email within 24 hours, and aim to reply within 10 working days.
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Need train tickets for National Rail? Full details on train...
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Find out how to contact us, claim compensation, make a complaint, or learn more about accessible train travel.
Need train tickets for National Rail? Full details on train timetables, email and phone contact numbers, restrictions, and rail engineering works.
- How and When to Contact Us
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- Who to Contact About Other Matters
- Information and Support For Our Neighbours
Contact us if your query is about: 1. a safety threat to you or others 2. work on the railway infrastructure, including track maintenance, work to electrify lines and for most major projects on the railway 3. how we maintain our land alongside the track 4. one of our stations 5. issues on our land such as trees, vegetation, graffiti or fencing(if y...
We have a number of ways in which you can get in touch with us, details of which you can find below. If you contact us about something that falls outside our responsibility, we will assume that you are happy for us to refer your query and contact details to the most appropriate company for them to get in touch with you.
Careers
If you’re having problems signing in or to report a technical problem with our recruitment portal please visit our careers support page.
Report a crime
To report a crime please contact the British Transport Police: Call: 0800 40 50 40 or text: 61016. In an emergency dial 999.
Switchboard
033 085 78000 The switchboard line is open Monday – Friday 9:00 to 17:00.
We care about the 20 million + people living alongside the railway. We know at times our work can cause some disruption and noise and we do our best to limit this where we can. Visit our living by the railwaysection to find out more about how our work may affect you.
For assistance to plan you journey, you can contact National Rail Enquiries. The contact details and hours of operation are below: Website: www.nationalrail.co.uk. Telephone: 03457 48 49 50. Email: customer.relations@nationalrail.co.uk. Twitter: @nationalrailenq.
The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.
The National Rail Enquiries website has information on how to book assistance in a variety of ways, including the Passenger Assistance Smartphone App. It also has detailed information on the accessibility of all stations. textphone or minicom users can dial 0845 60 50 600.
