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  2. Make a payment. We've made paying your bill online using a debit or credit card easier for you. What you'll need: Your Welsh Water account reference number This can be found in the top right corner of your bill, on your My Account dashboard, or the reference on your payment if you pay by direct debit.

  3. Use our online payment service or automated payment line on 0800 028 5209 to pay your bill in full or an installment you have agreed with us. It's safe, secure, quick and easy.

  4. View your account information of balance, bills, payments and letters online. You'll also be able to download recent bills to print off at home.

  5. Our My Account service includes substantial new changes to our online account service, offering paperless billing with much more to come in future! Please do not bookmark this page. Email Address. Password Forgot your password? OR. Don't have an account? Sign up now.

  6. Request a call back about custom payment plans. Tell us your circumstances and your contact details and we’ll review your account and prepare the best options for you. One of our friendly advisors will then call you back to agree a suitable way forwards. You can do this using our online form.

  7. Gwneud taliad, rydym ni wedi gwneud talu eich bil Dŵr Cymru yn haws i chi. Gallwch dalu drwy ddefnyddio cerdyn credyd neu ddebyd.

  8. We'll contact you when we've updated your account and let you know what you need to pay. If you know when you're moving in, give us your details using our online form and we'll do the rest.

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