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Why is my Alexa device not connecting to Wi-Fi?
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How do I Check my Alexa Wi-Fi network?
Alexa will provide network diagnostics for compatible Alexa-enabled devices. Note: If your device loses its Internet connection and won't reconnect, first try to Restart Your Alexa Enabled Device . If that doesn't work, or if your device has intermittent connectivity issues, try the following steps to resolve most Wi-Fi issues:
- Overview
- The Causes for Alexa Not Connecting
- How to Fix It When Alexa Is Not Connecting to the Internet
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It's not always clear why Alexa won't connect to Wi-Fi. This article will help you get your Echo Dot or Alexa-enabled devices back online and able to take your commands.
Several variables could cause Alexa not to connect:
•Your internet connection is down
•The router or modem needs to restart
•Wi-Fi is blocked
Follow these steps as needed to get Alexa up and running again.
1.Check your internet connection to be sure it's working properly. If you can't connect to the internet, Alexa can't do her job. If that's okay, the problem could be in your hardware.
2.Manually restart both the modem and wireless router, wait five minutes, then connect Alexa to Wi-Fi. Connectivity problems can sometimes be caused by network hardware, rather than the devices that connect to the network.
3.Restart the Alexa-enabled device. Power off or unplug the Echo or Alexa-enabled device, turn it back on, then connect to Wi-Fi again. Sometimes this kind of physical reboot of an Alexa-enabled device can fix the problem.
4.Confirm that the Wi-Fi password is correct. If the hardware is working properly, find another device on your Wi-Fi network, disconnect it, then reconnect it using the same password you use to connect Alexa. If the other device recognizes the Wi-Fi network but cannot connect using the same password, then the password you're using for your Alexa device is likely incorrect.
This is a common issue because Wi-Fi devices don't state the reason why they cannot connect to a network.
Jun 23, 2022 · Step 1: Check your internet credentials. Open the Alexa app on your phone. Tap Devices at the bottom. Select your Echo device and tap the Settings button at the top right. Tap Change next to the ...
- Keyan Riddick
May 5, 2023 · 9. Update the Alexa App. Astonishingly, using an old Alexa app could also be your culprit for Wi-Fi connection disruptions. Updating the app should squash all the Wi-Fi bugs. Therefore, try that ...
- Mehvish
- Senior Writer
May 26, 2021 · In the Amazon Alexa app on your phone, tap on the "Devices" icon in the lower right-hand navigation and select "Echo & Alexa." From there, choose your Alexa-powered device. The app will take you to that device's settings. In the Wireless section, tap "Change" next to "Wi-Fi Network "and follow all of the onscreen prompts to change your Wi-Fi ...
- Ray Prince
Use the Alexa app to update the Wi-Fi settings for your Echo device. Open the Alexa App . Select Devices . Select your device. Select Device Settings . Select Change next to Wi-Fi Network. You can then: Connect to one of your previously connected Wi-Fi networks. Forget a previously connected Wi-Fi network.
Apr 16, 2023 · First, open your Alexa app. Select Devices, then pick the correct Echo Dot and choose Sound. You’ll see a handy volume slider for alarms, timers, and notifications at the top of the Sound menu ...
