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  1. en-americas-support.nintendo.comNintendo Support

    Find information, resources, troubleshooting guides and more for Nintendo Switch Family, Nintendo 3DS Family, and other systems, games, and accounts.

  2. Nintendo accepts payment for digital purchases through Nintendo eShop on Nintendo Switch or My Nintendo Store, physical orders through My Nintendo Store, and repair or replacement (service requests) services. Follow these steps to determine what the charge was for.

  3. Complete these steps. In most cases, you can sign in to your Nintendo Account by entering your email address and password, or your sign-in ID and password, when prompted. There are other ways to sign in depending on the device you're signing in to and what options you have enabled. For details, select the sign-in option you want to use below.

  4. “Unable to connect to the Internet” Message When Starting Software The information in this article can help when you try to start a game or software on your Nintendo Switch system and receive the message, "Unable to connect to the Internet.

  5. Nintendo eShop Purchase History; Nintendo Switch Family. Using & Troubleshooting; Games & Apps; Parental Controls; Internet Connection; Nintendo Switch Online; Other Systems. Nintendo Sound Clock: Alarmo; Game & Watch; Classic Edition Series; Wii & Wii mini; Wii U; Nintendo 3DS Family; Nintendo DSi Family; Nintendo DS Family; Accounts & My ...

  6. Applies to: Nintendo Switch Family, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model As of June 10, 2024, integration for X (formerly Twitter) as well as the ability to send friend requests to friends on social media (social media integration) from within the Nintendo Switch friend suggestions feature have been discontinued.

  7. Select Nintendo eShop on the HOME Menu. Select the account that purchased the Nintendo Switch Online membership plan. Select the picture of your icon in the upper-right corner to access Account Information. Highlight Nintendo Switch Online on the left side of the screen. Select Cancel Your Subscription by Turning Off Automatic Renewal.

  8. A Nintendo Account is an account that is required for using certain services from Nintendo, such as online services for Nintendo Switch (including access to the Nintendo Switch eShop), off-device software purchases, and the My Nintendo loyalty service. For more information, please read the Nintendo Account Overview.

  9. Use the smart device app to scan the QR code displayed on your Nintendo Account screen. A 6-digit verification code will appear on your smart device. Enter the verification code into the field under step 3 on the Nintendo Account screen, then Submit. A list of backup codes will appear. Click Copy to copy all the codes, then paste them somewhere ...

  10. Forgot Nintendo Account Sign-in Info. Applies to: Nintendo Switch Family, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model, Nintendo Account. Steps for when you've forgotten the sign-in information (email address, password, or sign-in ID) associated to your Nintendo Account, or a child in your family group has forgotten their ...

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