Search results
People also ask
How do I Reset my Surface Pen?
How do I perform a hard reset on my pen?
How do I Reset my smart pen?
How do I Re-Pair my Surface Pen?
Do I need to Hard Reset my smartpen?
How do I Fix my Surface Pen not working?
Jan 18, 2024 · Here’s how you can perform a hard reset on your pen: Remove the battery from the pen. Press and hold the top button of the pen for 30 seconds. Reinsert the battery into the pen. Press and hold the top button of the pen for 5-7 seconds to enter pairing mode.
- Overview
- Common issues
- Other issues
- Request a replacement pen
- Related topics
There are some troubleshooting steps you can try if your Surface Pen won’t write, open apps, or connect to Bluetooth.
Check for updates
You can quickly check the health of your Surface drivers and firmware using the Surface app. 1.In the Surface app, expand Help & support to check if the update status is "You're up to date" or something else. 2.If needed, select the option to update the devices.
Check if your Surface Pen is compatible with your Surface
For more info, go to Identify your Surface Pen and features.
Check the battery level of your pen
•If the light on your pen is blinking red, you may need to change or charge the battery. •If you've paired your pen, you can check this in your settings. Select Start > Settings > Bluetooth & devices , then find your pen to see the battery level. If the battery is low or doesn't have power, you may need to change or charge your battery. For more info, go to Change Surface Pen batteries.
My pen won't ink
If your pen still doesn't ink after trying the steps in the previous section, here's what you can do: Test your pen by inking, writing, or erasing in OneNote, Sticky Notes, or Fresh Paint. If your pen works in one of these apps, then the app you want to use may not work with your pen. Open apps and use your Surface with touch. If you can't use your finger on your Surface, go to What to try if your Surface touchscreen doesn't work. After touch is working, try your pen again. Notes:
The light on my pen is blinking red or doesn't turn on
If the light on your pen is blinking red, you may need to change the battery. For info on how to replace the batteries in your pen, go to Change Surface Pen batteries. If the light on your pen doesn't turn on and you can still write on your Surface, the LED light may be broken. If the light on your pen doesn't turn on and you've replaced the battery, your pen may need to be replaced. For instructions on how to replace your pen, go to the section Request a replacement pen.
Clicking the top button doesn't open the assigned shortcut
If the assigned pen shortcut doesn’t open when you click the top button, the pen might not be paired with your Surface or might be low on battery. To see if the pen is paired and to see the battery level, select Start > Settings > Bluetooth & devices. If your pen is paired, go to Start > Settings > Bluetooth & devices > Pen & Windows Ink , then confirm the top button shortcut assignment. If the battery level is low or is not listed, you may need to replace the battery. For more info, go to Change the battery in Surface Pen. You may need to pair the pen with your Surface again after you change the batteries.
If these steps didn't resolve the problem, you can request a replacement Surface Pen. Go to Device service and repair, sign in with your Microsoft account, and select a Surface or register a new device.
After you select a registered device, you'll see replacement offers based on your warranty status and eligibility for exchange. To learn more about the Surface Warranty, you can visit Surface warranty: FAQ.
Jan 2, 2021 · How do I hard reset my smartpen? In some cases, you may need to hard reset your smartpen in order to resolve your issue (this will not affect the data already stored on your smartpen). To do so: LIVESCRIBE 3 SMARTPENS. Take the capacitive tip of the top of the pen.
If you’re still having a problem with your touchscreen or inking capabilities, try resetting your Surface. For more info, see Restore or reset Surface for Windows and follow the recommended steps for Reset your Surface. After you reset and setup your Surface, try using your pen again. Request a replacement pen
Aug 16, 2024 · It's been known to stop working on occasion, so here are some of the best solutions for fixing your Surface Pen so you can get back to writing, drawing, and multitasking on your Windows device. The instructions in this guide apply to Surface devices running Windows 11 or 10.
Here's how: Select Start > Settings > Bluetooth & devices > Add device > Bluetooth. Press and hold the top button of your pen for 5-7 seconds until the LED flashes white to turn on Bluetooth pairing mode. Select your pen to pair it to your Surface.
Oct 4, 2023 · Disable the pen in Device Manager. Reinstall the pen driver. Perform a hard reset. Make sure that other devices aren’t interfering with your touchscreen. Run the troubleshooter. Replace the Surface pen tip.